Second Line Technical Support Engineer

Krome Technologies Ltd; Chertsey; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

Employee assistance programme

Electric vehicle salary sacrifice

Private medical insurance after five​y

Learning and development

Long-service awards

Refreshments

Gym discounts

Cycle-to-work

Shower facilities

Free private parking

Staff breakout room

Company events

EV charging

Job summary

Krome Technologies Ltd. is seeking a Second Line IT Support Engineer to join our 24x7 team at the head office in Chertsey. This on-site role supports client networks, hardware and software, and requires strong English communication and a proactive problem-solving approach.

We offer a basic salary between £30,000 and £40,000, plus a £4,000 shift allowance. Rotating four-day/night blocks, with 8am-8pm or 8pm-8am shifts, and travel to London and other client sites as needed.

Qualifications

• Minimum two years in a similar IT support role.
• Knowledge of Microsoft software and infrastructure tech including Windows, Office 365, Exchange, Teams Telephony.
• Experience with virtualization (VMware/Hyper‑V) and networking basics (TCP/IP).
• Able to install/decommission hardware.
• Excellent spoken and written English; strong communication.
• UK driving license desirable.

Responsibilities

• Troubleshoot hardware and software problems escalated from first line.
• Investigate security alerts.
• Collaborate with internal teams to manage IT infrastructure and keep it up to date.
• Maintain knowledge base and documentation.
• Follow SLAs and track ticket-resolution metrics.

Skills

Two years experience in similar role

Excellent English communication

Strong attention to detail

Punctual and thorough work style

Customer-focused interpersonal skills

Education

Bachelor's degree or related IT qualifications (desirable)

Tools

Microsoft technologies

Active Directory

VMware

Hyper‑V

Citrix

Palo Alto firewalls

Darktrace

SQL Server

Windows Server/Desktop

REST

Job description

Salary: £30,000 - 40,000 per year

Requirements

• At least two years of experience in a similar role
• Knowledge of Microsoft software and infrastructure technologies, including Windows Desktop and Server Operating Systems, Microsoft Office and M365, Exchange, Teams Telephony, Active Directory, Palo Alto firewalls, Darktrace, VMware vSphere, Hyper‑V, SAN, Citrix, SQL Server, Aruba or Extreme Wireless, and PRTG network monitoring; experience with some or all is required
• Virtualisation experience across building, installing, configuring, and providing standard support
• Good understanding of TCP/IP networking
• Ability to install and decommission hardware such as laptops, printers, PCs, monitors, servers, and network equipment
• Strong communication skills in person and by telephone, with excellent written and spoken English
• Personable approach and ability to build rapport with IT technicians and integrate with our technical team and client IT departments
• Ability to learn new customer networks rapidly and adapt quickly
• Punctual and thorough working style, with strong attention to detail
• A bachelors degree or related IT qualifications are desirable but not essential
• A full UK driving licence is desirable

Responsibilities

• Troubleshoot hardware and software problems escalated from first line
• Investigate security alerts
• Work with our internal teams to manage IT infrastructure and keep it up to date
• Maintain our knowledge base and contribute to process and technical documentation
• Follow SLAs and track ticket‑resolution metrics

Technologies

• Active Directory
• Aruba
• Citrix
• Cisco
• Hardware
• Hyper‑V
• Support
• Network
• SQL
• Security
• TCP/IP
• VMware
• Windows
• REST

More

We are Krome Technologies, a people‑first technology consultancy delivering IT services and solutions across industries. We work as a trusted business partner, helping clients meet current and future business demands with relevant technology, and foster a culture of community, confidence, and integrity. We are hiring a Second Line IT Support Engineer for our 24x7 technical support team, based at our head office in Chertsey, Surrey, with occasional travel to London and other client locations. The permanent, full‑time role offers a basic salary of £30,000-£40,000 depending on experience, plus a £4,000 shift allowance. Shifts cover 24x7 support in alternating blocks of four days or nights on and four days off, with shifts running 8am-8pm or 8pm-8am and including a two‑hour break. We support professional development, including qualifications in areas such as Microsoft, Cisco, VMware, and Palo Alto Networks. Our benefits include

• 25 days annual leave plus bank holidays, increasing with length of service
• an employee assistance programme
• an electric vehicle salary sacrifice scheme
• private medical insurance after five years service
• learning and development
• recognition and long‑service awards
• refreshments
• discounted corporate gym membership
• a cycle‑to‑work scheme
• shower facilities
• free private parking
• a staff breakout room
• company‑funded social events and voluntary charity‑event participation
• EV charging at our Chertsey head office

We are an equal opportunity employer committed to diversity and an inclusive workplace free from discrimination. Our interview process includes an aptitude and technical test.