2nd Line Technical Support Coordinator

NTW Solutions Limited; Newcastle upon Tyne; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Good pay

Pension

Discounts

Health & wellbeing

Job summary

NTW Solutions Limited provides reliable, customer-focused technical support to NHS and other clients. The role handles incidents from initial investigation to resolution, with ownership of issues and escalation when needed.

Based in the NHS-driven environment, you will diagnose, prioritise and resolve service requests, contribute to improvements, and support colleagues with guidance and self-help resources. A varied, impactful role across NHS sites and remote work as required.

Responsibilities

• Delivering a comprehensive, reliable and customer-focused second-line technical support service for the Digital Services Department.
• Diagnosing, prioritising and resolving incidents and service requests, escalating complex issues to senior colleagues or suppliers when required.
• Taking ownership of issues until they are resolved, mitigated or handed over to another support team.
• Configuring, installing and supporting computers, printers, telephones and other digital equipment, both remotely and at the point of delivery.

Job description

NTW Solutions Limited provides reliable, customer-focused technical support to NHS and other clients. The role handles incidents from initial investigation to resolution, with ownership of issues and escalation when needed.

Based in the NHS-driven environment, you will diagnose, prioritise and resolve service requests, contribute to improvements, and support colleagues with guidance and self-help resources. A varied, impactful role across NHS sites and remote work as required.