Technical Support Analyst - First & Second Line Support

gov; Saint Helier; Remote; GBP 25,000 - 35,000; Full time

Job summary

The Technical Support Analyst provides practical first line and developing second-line technology support across gov. The role handles incidents, service requests and user queries through agreed processes, applying standard methods, good judgement and clear communication to support timely resolution or appropriate escalation.

The post holder will help ensure that colleagues receive reliable, timely and well-documented technology support, while strengthening internal capability, improving

Job description

The Technical Support Analyst provides practical first line and developing second-line technology support across gov. The role handles incidents, service requests and user queries through agreed processes, applying standard methods, good judgement and clear communication to support timely resolution or appropriate escalation.

The post holder will help ensure that colleagues receive reliable, timely and well-documented technology support, while strengthening internal capability, improving