2nd Line Support Engineer - Deansgate, Manchester, 35k

Langley James HR & IT Recruitment; Manchester; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Langley James HR & IT Recruitment seeks a Service Desk Engineer for a fast-growing professional services group in Manchester (near Deansgate), hybrid role. You will own incidents from triage to resolution across a hybrid Microsoft 365, Intune, Active Directory and Windows 11 environment.

You will support 800+ users, manage onboarding/offboarding, and aid in knowledge base development while travelling to UK offices as required.

Qualifications

• Experience supporting 800+ users in an enterprise environment.
• Strong background in Microsoft 365 and Windows 11 support.
• Experience troubleshooting hardware, software and connectivity issues.
• Willingness to travel to UK offices when required.

Responsibilities

• Triaging, prioritising and resolving incidents and service requests in line with agreed SLAs.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint, plus user account administration, password resets and access requests across M365 and Active Directory.
• Provisioning, configuring and troubleshooting devices using Microsoft Intune, and supporting Windows 11 laptops, desktops, printers, mobiles and peripherals.
• Supporting hybrid on-premises and cloud infrastructure, and escalating complex incidents to Tier 3 with clear diagnostics.
• Managing onboarding and offboarding, office visits, desk moves and equipment installations.
• Maintaining accurate ticket records and contributing to knowledge base articles and user guides.

Skills

M365 Admin

MDM

Intune

Jamf

Entra ID

Azure

AD

SharePoint

Network Security

Job description

Service Desk Engineer with strong Microsoft 365, Intune and Windows 11 expertise required for a fast-growing professional services group in Manchester, near Deansgate, paying up to £35k + generous benefits (Hybrid).

Why Apply?

This is a great opportunity for an ambitious Service Desk Engineer to take real ownership of support within an enterprise-scale environment. You will join an experienced, collaborative IT team with clear scope to grow your technical skills. Day to day, the work combines cloud and on-premises support, device management, onboarding and project involvement across multiple UK offices.

About the Business

Our client is a growing, people-first professional services organisation operating across multiple UK locations. They have a strong culture of investing in their people, offering tailored learning and development, a birthday day off, a volunteer day, and a full wellbeing, social and community calendar.

About the Role

As an IT Service Desk Engineer, you will be a first point of contact for IT incidents and service requests. You will take ownership from triage through to resolution, across a hybrid Microsoft 365, Intune, Active Directory and Windows 11 environment.

Your day-to-day responsibilities will include:

• Triaging, prioritising and resolving incidents and service requests in line with agreed SLAs.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint, plus user account administration, password resets and access requests across M365 and Active Directory.
• Provisioning, configuring and troubleshooting devices using Microsoft Intune, and supporting Windows 11 laptops, desktops, printers, mobiles and peripherals.
• Supporting hybrid on-premises and cloud infrastructure, and escalating complex incidents to Tier 3 with clear diagnostics.
• Managing onboarding and offboarding, office visits, desk moves and equipment installations.li>
• Maintaining accurate ticket records and contributing to knowledge base articles and user guides.

About You

You will bring previous Service Desk or Helpdesk experience in an enterprise environment supporting 800+ users. You will also have a solid grounding in Microsoft 365 and Windows 11 support, and confidence troubleshooting hardware, software and connectivity issues. Strong customer service, organisation and problem-solving skills are essential, along with a genuine willingness to learn. You must be happy to travel to offices across the UK when required.

Desired Skills and Experience

• M365 Microsoft 365 Admin
• MDM, Intune, Jamf
• Entra ID, Azure,AD
• Sharepoint
• Network Security