2nd Line Support Engineer (Azure, 365, Windows) / Project Co-ordinator

JR United Kingdom; Portsmouth; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading Managed Service Provider is seeking a 2nd Line Support Engineer with experience in Azure and Windows. The role involves resolving technical issues, supporting first-line engineers, and participating in project coordination for major clients in a collaborative environment.

Qualifications

• Experience with Azure, 365, Windows, Intune, and Entra ID.
• Proven track record in technical problem resolution and support.

Responsibilities

• Resolve technical problems passed on from 1st line support.
• Support team and manage larger technical projects as needed.
• Document issues and resolutions for future reference.

Skills

Azure

Windows

365

Intune

Entra ID

Job description

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2nd Line Support Engineer (Azure, 365, Windows) / Project Co-ordinator, portsmouth, hampshire

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Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

2nd Line Support Engineer (Azure, 365, Windows) / Project Co-ordinator - £35,000 - £45,000 – hybrid (1 day wfh)

• Do you want to be an exceptional 2nd line support engineer that gets involved with project co-ordination in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a point of escalation for the 1st liner engineers, whilst also having some involvement with the project co-ordination of one of their largest clients. They’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture.

Primary Responsibilities:

• Technologies: experience with Azure, 365, Windows, Intune, Entra ID
• Resolving Incidents: Deal with technical problems passed on from 1st line support.
• Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
• Help Users: Support staff with any problems using their hardware, software, or internet.
• Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
• Documentation: Log issues, how they were fixed, and any system changes.

We are looking for an impressive 2nd Line Support engineer that would be comfortable sometimes getting involved in project co-ordination for their massive enterprise client.

Secondary Responsibilities:

• Plan Projects: Set out what needs to be done and what the goals are.
• Manage Time & Resources: Keep track of time, costs, and make sure the right people are working on the right tasks.
• Lead the Team: Keep everyone on track and working well together.
• Risk Assessment: Notice problems before they happen and plan how to deal with them.
• Oversee Tech Work: Oversee software development, system upgrades, and IT infrastructure projects.

This is a fantastic opportunity, for a fantastic company, please do apply if you're interested or would like to learn further about the role.