2nd Line Support Engineer

JR United Kingdom; Newcastle-under-Lyme; On-site; GBP 30,000 - 35,000; Full time

Job summary

A tech-driven company in Newcastle-under-Lyme is seeking a motivated 2nd Line Support Engineer to join their expanding team. The ideal candidate will enjoy solving complex problems and providing excellent service to clients. This full-time role offers a competitive salary of up to £30,000, flexible working arrangements, and numerous benefits, including 25 days' holiday and mental health support.

Benefits

25 days' holiday + bank holidays + birthday off

Flexible working and hybrid arrangements

Paid day off for charitable volunteering

Mental health support via trained first aiders

Team events and regular social activities

Ongoing training and career development

Qualifications

• Minimum 2 years in a 2nd Line Support or MSP-based service desk role.
• Knowledge of MDM, networking principles, and Microsoft ecosystem technologies.

Responsibilities

• Providing remote and onsite support to a wide range of clients.
• Installing, configuring, and supporting client infrastructure.
• Troubleshooting and managing Active Directory and PowerShell tasks.

Skills

Problem Solving

Client Interaction

Troubleshooting

Tools

Windows Servers

Microsoft 365

Azure

Active Directory

PowerShell

Hyper-V

VMware

TCP/IP

DNS

DHCP

Job description

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2nd Line Support Engineer, newcastle-under-lyme

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Client:

iO Associates - UK/EU

Location:

newcastle-under-lyme, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

2nd Line Support Engineer - Up to £30,000 + Benefits
Location: Newcastle-under-Lyme
Office: 4 days per week | Full-Time | Permanent

Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely makes a difference? If you enjoy solving complex problems, working directly with clients, and getting involved in a variety of technologies, this could be the ideal next step in your career.

iO Associates has partnered with forward-thinking and growing IT services provider, is expanding its technical support team. With a strong focus on delivering excellent service, they're looking for someone dependable and skilled to help maintain high service standards and support their broad client base.

Your Key Responsibilities:

• Providing remote and onsite support to a wide range of clients
• Responding to service desk tickets and calls in a timely manner
• Installing, configuring, and supporting client infrastructure (hardware/software)
• Maintaining and supporting Windows Servers, Microsoft 365, Exchange, SharePoint, and Azure
• Troubleshooting and managing Active Directory, Intune, and PowerShell tasks
• Supporting virtualization technologies such as Hyper-V and VMware
• Managing firewalls, Ubiquiti devices, VoIP systems, and networking (TCP/IP, DNS, DHCP)
• Occasional travel to client sites and the Manchester office (expenses covered)

What You'll Bring:

• A minimum of 2 years in a 2nd Line Support or MSP-based service desk role
• Strong problem-solving skills and a logical approach to troubleshooting
• Comfortable with client interaction via phone, email, and face-to-face
• Knowledge of MDM, networking principles, and Microsoft ecosystem technologies
• A valid UK driving licence and access to your own vehicle

What's in It for You?

• Competitive salary (depending on experience)
• 25 days' holiday + bank holidays + your birthday off
• Flexible working and hybrid arrangements
• Paid day off for charitable volunteering
• Mental health support via trained first aiders
• Team events and regular social activities
• A culture of ongoing training and career development

Sound like the right fit?
If you're looking for a stable, rewarding role in a collaborative and tech-focused environment, would love to hear from you.