2nd Line Support Engineer - GBP 35000

TieTalent; Liverpool; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading company in Managed Services is seeking a 2nd Line Support Engineer in Liverpool. This hybrid role involves providing technical support for hardware and software, troubleshooting various operating systems, and managing support tickets. Ideal candidates will have experience in IT support and a proactive mindset, with opportunities for career growth and development.

Benefits

Hybrid Working

Career Growth

Company Events

Competitive Salary

Pension Scheme

Monday to Friday Schedule

Qualifications

• Experience in a 2nd Line IT support role or a 1st Line Engineer eager to step up.
• Strong understanding of computer hardware and troubleshooting.
• Knowledge of Windows, macOS, and Linux operating systems.

Responsibilities

• Providing 2nd Line technical support for hardware, software, and networking issues.
• Troubleshooting and resolving Windows, macOS, and Linux operating system problems.
• Managing support tickets using tools like Jira, ServiceNow, and Remedy.

Skills

Troubleshooting

Problem-solving

Communication

Tools

Jira

ServiceNow

Remedy

Job description

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About the Role

Location: Liverpool - hybrid
Salary: £30,000 - £35,000 D.O.E
Industry: Managed Services

Ready to take your IT support career to the next level? Whether you're an experienced 2nd Line Engineer or a 1st Line Engineer looking to step up, this is a fantastic opportunity to join a growing team in Liverpool. You'll be providing hands-on technical support in a fast-paced environment while developing your skills in hardware, software, networking, and help desk management.

What You'll Be Doing

• Providing 2nd Line technical support for hardware, software, and networking issues.
• Troubleshooting and resolving Windows, macOS, and Linux operating system problems.
• Managing support tickets using tools like Jira, ServiceNow, and Remedy.
• Collaborating with 1st and 3rd Line teams to escalate and resolve complex issues.
• Setting up and configuring new hardware, software, and peripherals.
• Assisting users with network connectivity, security, and troubleshooting.
• Maintaining accurate documentation of issues and solutions.
• Keeping up to date with the latest technology trends and best practices.

What We're Looking For

• Experience in a 2nd Line IT support role OR a 1st Line Engineer eager to step up.
• Strong understanding of computer hardware, troubleshooting, and configuration.
• Knowledge of Windows, macOS, and Linux operating systems.
• Experience with networking concepts and protocols (DNS, DHCP, TCP/IP).
• Active Directory, Group Policies, Windows Server (up to 2022)
• Virtualisation including Azure VD, VMware, Hyper-V
• Familiarity with help desk software such as Jira, Remedy, or ServiceNow.
• Strong problem-solving and communication skills, able to explain technical issues to non-technical users.
• A proactive and customer-focused mindset.

What's in It for You?

• Hybrid Working - Enjoy a mix of office and remote work.
• Career Growth - Training and development opportunities to help you progress.
• Company Events - Be part of a supportive and social team.
• Competitive Salary - £30,000 - £35,000 DOE.
• Pension Scheme - Secure your future with a company pension.
• Monday to Friday Schedule - No weekend shifts!

If you're passionate about IT and want to grow your career in a thriving environment, we want to hear from you!

Apply now - interviews are happening soon

Nice-to-have skills

• Windows
• MacOS
• Linux
• JIRA
• ServiceNow
• DNS
• DHCP
• TCP/IP
• Active Directory
• Windows Server
• VMWare
• Hyper-V
• Liverpool, England

Work experience

• System Engineer
• Systems Administrator

Languages

• English

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Technology, Information and Internet