2nd Line Support Engineer

Ingram Micro; Northwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading IT solutions provider as a 2nd Line Support Engineer in Northwich. You'll deliver exceptional technical support, focusing on networking and cloud technologies like Microsoft Azure. Collaborate with a skilled team to resolve IT issues and ensure robust infrastructure performance. This role offers a competitive salary and benefits, with a commitment to professional growth.

Qualifications

• Proven experience as a 2nd Line Support Engineer or similar role.
• Strong knowledge of networking fundamentals.
• Experience supporting Microsoft Azure.

Responsibilities

• Provide 2nd line technical support to clients.
• Diagnose and troubleshoot complex IT and network issues.
• Support Azure-related tasks including resource monitoring.

Skills

Problem-solving

Networking

Cloud technologies

Analytical skills

Communication

Education

Cisco CCNA

Microsoft Certified: Azure Administrator Associate

Tools

Cisco

Microsoft Azure

Job description

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UK Talent Acquisition Lead @ Ingram Micro | Talent Attraction leader and DE&I Ambassador

This role is office-based, with three days a week spent at our Northwich office (CW9 7UA)

Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional technical support across a range of modern IT environments. You'll be at the forefront of resolving IT issues and ensuring robust infrastructure performance, particularly across networking and cloud-based systems like Microsoft Azure. If you're passionate about problem-solving, networking, and cloud technologies, this is your chance to make a significant impact on both our clients and our company.

About The Role

We’re looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), and Azure Technologies to join our skilled support team. You’ll play a key role in diagnosing, troubleshooting, and resolving complex network and infrastructure issues, as well as assisting with Azure cloud services.

As a 2nd Line Support Engineer you will:

• Provide 2nd line technical support to clients, addressing issues related to hardware, network infrastructure, and cloud environments (Azure).
• Diagnose and troubleshoot complex IT and network issues, escalating to 3rd line support when necessary.
• Support Azure-related tasks including resource monitoring, user management, patching and troubleshooting connectivity or identity issues.
• Collaborate with other support engineers to resolve incidents in a timely and efficient manner.
• Install, configure, and maintain network equipment (e.g., switches, routers, firewalls), as well as servers and end-user systems.
• Ensure compliance with IT policies, procedures, and security protocols, including network and cloud security standards.
• Document support processes and resolutions for future reference.
• Provide regular progress updates to customers, ensuring clear communication throughout the support lifecycle.

To set you up for success, we are looking for the following skills and experience:

• Proven experience as a 2nd Line Support Engineer or similar role in a professional IT environment.
• Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and routing/switching.
• Hands-on experience with Cisco networking equipment and command-line configuration is highly desirable.
• Experience supporting or administering Microsoft Azure (e.g., virtual machines, storage, Active Directory, networking, security groups).
• Experience in a Support/ Service/ Helpdesk environment with exposure to SLA-based ticketing systems.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and collaboratively as part of a high-performing support team.
• Relevant certifications are a strong advantage, such as:
• Cisco CCNA / CCNP
• Microsoft Certified: Azure Administrator Associate (AZ-104)
  

About Us

As the UK’s leading strategic channel-only IT solutions and services provider Comms-care are committed to helping our partners thrive and grow. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms–care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless. A seamless extension to your team, we make it our mission to reduce complexity and work in partnership with you towards a common goal, developing quality technology solutions which add real value to your customer relationships.

Make an application to join the team!

Our team is as much about our people as it is our customers and business partners. Our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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