2nd Line Support Engineer - GBP 35000

NEXTECH GROUP; Liverpool; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading company in IT services is seeking a 2nd Line Support Engineer in Liverpool. This role offers a competitive salary and hybrid working conditions, focusing on providing technical support and resolving IT issues in a dynamic environment. Ideal candidates will have experience in IT support and a proactive mindset, with opportunities for career growth and development.

Benefits

Hybrid Working

Career Growth Opportunities

Company Events

Competitive Salary

Pension Scheme

Monday to Friday Schedule

Qualifications

• Experience in a 2nd Line IT support role or a 1st Line Engineer eager to step up.
• Strong understanding of computer hardware and operating systems.
• Knowledge of networking protocols (DNS, DHCP, TCP/IP).

Responsibilities

• Providing 2nd Line technical support for hardware, software, and networking issues.
• Troubleshooting and resolving Windows, macOS, and Linux problems.
• Managing support tickets using tools like Jira and ServiceNow.

Skills

Troubleshooting

Problem-solving

Communication

Networking concepts

Tools

Jira

ServiceNow

Remedy

Job description

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Join to apply for the 2nd Line Support Engineer - GBP 35000 role at NEXTECH GROUP

This range is provided by NEXTECH GROUP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Role: 2nd Line Support Engineer


Location: Liverpool - hybrid


Salary: £30,000 - £35,000 D.O.E

Industry: Managed Services

Ready to take your IT support career to the next level? Whether you're an experienced 2nd Line Engineer or a 1st Line Engineer looking to step up, this is a fantastic opportunity to join a growing team in Liverpool. You'll be providing hands-on technical support in a fast-paced environment while developing your skills in hardware, software, networking, and help desk management.

What You'll Be Doing:

• Providing 2nd Line technical support for hardware, software, and networking issues.
• Troubleshooting and resolving Windows, macOS, and Linux operating system problems.
• Managing support tickets using tools like Jira, ServiceNow, and Remedy.
• Collaborating with 1st and 3rd Line teams to escalate and resolve complex issues.
• Setting up and configuring new hardware, software, and peripherals.
• Assisting users with network connectivity, security, and troubleshooting.
• Maintaining accurate documentation of issues and solutions.
• Keeping up to date with the latest technology trends and best practices.
  
  

What We're Looking For:

• Experience in a 2nd Line IT support role OR a 1st Line Engineer eager to step up.
• Strong understanding of computer hardware, troubleshooting, and configuration.
• Knowledge of Windows, macOS, and Linux operating systems.
• Experience with networking concepts and protocols (DNS, DHCP, TCP/IP).
• Active Directory, Group Policies, Windows Server (up to 22)
• Virtualisation including both Azure VD, VMware, Hyper-V
• Familiarity with help desk software such as Jira, Remedy, or ServiceNow.
• Strong problem-solving and communication skills, able to explain technical issues to non-technical users.
• A proactive and customer-focused mindset.
  
  

What's in It for You?

Hybrid Working - Enjoy a mix of office and remote work.

Career Growth - Training and development opportunities to help you progress.

Company Events - Be part of a supportive and social team.

Competitive Salary - £30,000 - £35,000 DOE.

Pension Scheme - Secure your future with a company pension.

Monday to Friday Schedule - No weekend shifts!

If you're passionate about IT and want to grow your career in a thriving environment, we want to hear from you!

Apply now - interviews are happening soon

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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