2nd Line Support Engineer

Fujitsu Limited; Basingstoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a 2nd Line Storage Support Engineer in Basingstoke. This role involves assisting a high-profile user community, utilizing IT Service Management tools, and monitoring event management systems. Join a team committed to innovation and sustainability, with a focus on diversity and inclusion.

Benefits

26 days annual leave plus public holidays

Pension with double matching contributions up to 10%

Company-wide incentive plans

Flexible benefits

Employee discounts

Employee assistance programme / virtual GP

Qualifications

• Experience with ITSM and Event Management tooling.
• Strong communication skills are essential.
• Background in System Administration is a plus.

Responsibilities

• Assist high-profile user community.
• Utilize IT Service Management Toolset.
• Monitor Event Management tooling and escalate issues.

Skills

ITSM Tooling

Event Management Tooling

Effective communication skills

Tools

SolarWinds

SCOM

MECM

SCCM

Job description

Role: 2nd Line Storage Support Engineer

Location: Basingstoke (Travel to customer site required)

Working Pattern: Shift Working (0700 – 1500 or 1100 – 1900)

About the role

We are seeking a 2nd Line Storage Support Engineer to join our team of 2nd and 3rd Line engineers. Your responsibilities will include assisting a high-profile user community, maintaining daily contact with customers and stakeholders, and utilizing the IT Service Management Toolset. Monitoring Event Management tooling, triage, and escalation are critical components of this role.

Our purpose

We aim to make the world more sustainable by building trust in society through innovation. As a 2nd Line Storage Support Engineer, you will contribute to this mission by working with new technologies within a team that values sharing ideas to improve our services.

Your responsibilities

• Assist high-profile user community
• Utilize IT Service Management Toolset
• Monitor Event Management tooling, perform triage, and escalate issues as needed

Required skills and experience

• ITSM Tooling
• Event Management Tooling (SolarWinds and SCOM)
• MECM
• SCCM
• Effective communication skills

Note: Even if you do not meet all the requirements, we encourage you to apply. We are committed to investing in your career and welcome candidates with transferable skills or a background in System Administration.

Benefits

• 26 days annual leave plus public holidays
• Pension with double matching contributions up to 10%
• Company-wide incentive plans
• Flexible benefits (additional holidays, travel, dental, critical illness, and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

Recruitment process

The process consists of one stage. We are a Disability Confident Employer and will offer interviews to disabled applicants who meet the minimum criteria. Contact [e-mail] to apply through the Disability Confident scheme.

Our commitments

We are recognized as a responsible and inclusive employer: a certified Disability Confident Leader, Times Top 50 employer for Gender Equality, Top 75 for Social Mobility, accredited with the Living Wage Foundation, and a signatory of the Race at Work Charter. We also support UN standards for LGBTI+ and are a Stonewall Top 100 Employer.

Our hybrid work environment and active inclusion networks enable you to be your authentic self and support diversity and inclusion in the workplace.