2nd Line Support Engineer

Jago Consultants; Basingstoke; On-site; GBP 22,000 - 32,000; Full time

Job summary

A leading IT solutions provider is seeking a 2nd Line Support Engineer based in Basingstoke. The role involves providing proactive IT assistance, implementing IT solutions for clients, and managing IT issues across multiple locations. Candidates should have experience in desktop support and a valid UK driving license. Join a rewarding environment with competitive salary and benefits.

Benefits

28 days holiday including bank holidays

Pension Scheme

Positive and rewarding work environment

Qualifications

• 2/3 years in a similar role required.
• Full UK Driving License needed.
• Experience in customer-facing IT support is beneficial.

Responsibilities

• Installing and implementing IT solutions for clients.
• Logging and resolving IT issues within the SLA.
• Liaising with customers and managing IT requests.

Skills

Active Directory

Windows Operating Systems

Networking/LAN

vSphere

Office 365

CCTV

Wi-Fi

Job description

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2nd Line Support Engineer required. Our client isa solutions based company that focuses on delivering the correct technical solution for the client that integrates into their business and future operations. They provide IT services to over 180 hotels across the UK. Not only do they provide IT Support – they also specialise in CCTV, Wi-Fi, Phone systems and many more.

They are now looking for an experienced 2nd Line support engineer to join their head office based in Basingstoke. The successful candidate will need experience in general IT desktop-based support and a full UK driving license.

Position Overview

• Installing and Implementing IT solutions and services
• Providing proactive & reactive IT assistance, sometimes remotely and other times at the hotel themselves
• Writing up internal & customer documentation as required
• Liaising with customers and suppliers, escalating issues as appropriate
• Logging and resolving IT issues within the SLA
• Undertake on-site visits to customers in the South and London areas
• Out of hours IT Support cover – for critical issues (on call rota)

Position Requirements

• Full UK Driving License
• Experience using Active Directory
• Knowledge in Windows Operating Systems
• 2/3 years in a similar role
• Experience in vSphere, ESXi, Office 365 networking/LAN, Mitel, 3CX Hotel PMS & POS Systems – Not essential
• Flexible

Position Remuneration

• Monday to Friday 9:00am – 18:00pm hour lunch
• Office based unless needed to visit one of their customers
• Salary £22,000 – 32,000 DOE
• 28 days holiday including bank holidays
• Pension Scheme
• Being part of a positive, rewarding & enjoyable environment