2nd Line Support Engineer

Cornucopia IT Resourcing; Aldershot; On-site; GBP 80,000 - 100,000; Full time

Job summary

An innovative firm is on the lookout for a dedicated 2nd Line Support Engineer to elevate their IT support team. This role offers a unique opportunity to leverage your 2+ years of experience in IT support, while honing your problem-solving and customer service skills. You will be the first point of contact for technical assistance, ensuring that customers receive the highest level of service. If you thrive in a fast-paced environment and are passionate about technology, this position is perfect for you to grow and make a significant impact.

Qualifications

• Minimum of 2+ years’ experience in IT support, ideally with 2nd line exposure.
• Strong understanding of Networking and SQL.

Responsibilities

• Provide exceptional technical assistance and troubleshooting to customers.
• Deliver outstanding customer service in a fast-paced environment.

Skills

Problem-solving

Customer service

Networking

SQL

Communication skills

Job description

2nd Line Support Engineer

Location: Aldershot/Ash

Role Overview:

Are you an experienced IT support professional looking to take the next step in your career? Our client is seeking a 2nd Line Support Engineer to provide exceptional technical assistance and troubleshooting to their customers. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for delivering outstanding customer service.

Experience Ideally Required for This Role:

• Minimum of 2+ years’ experience in a 1st line support role, with exposure to 2nd line support
• Strong understanding of Networking with SQL
• Solid customer service background with excellent communication skills
• Exceptional problem-solving abilities
• Experience working in a fast-paced, high-pressure environment

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Information Technology

Industries

Technology, Information and Media