2nd Line Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A high-profile organisation in Bristol is seeking several 2nd Line Support Analysts due to growth. The role involves IT support, troubleshooting, and network maintenance while ensuring excellent client communication and proactive service management.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support.
• Professional demeanor and good communication.
• Network and Firewall knowledge, troubleshooting experience.

Responsibilities

• Support clients, manage ticketing processes.
• Conduct diagnostics of support cases.
• Proactive maintenance of client networks.

Skills

IT support

Troubleshooting

Communication skills

Attention to detail

Network knowledge

Server administration

Tools

Azure

AWS

Job description

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2nd Line Support Analyst x 2/3 - New (REFBJ23), bristol

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Client:

RedRock Resourcing

Location:

bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

2nd Line Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to continued growth.

Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!