IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading high-profile organisation in Exeter is looking for IT/Desktop Support Analysts to join its growing team. Candidates should have strong IT support experience, excellent communication skills, and the ability to troubleshoot effectively. The role involves supporting clients and managing network systems, with a focus on professional development and a comprehensive benefits package.

Benefits

Comprehensive training

Development opportunities

Qualifications

• Strong experience in IT support required.
• Excellent written and verbal communication skills.
• Knowledge of Azure/AWS highly beneficial.

Responsibilities

• Support clients and ensure ticketing process is followed.
• Diagnose support cases with team assistance.
• Engage in technical projects and deliver onsite.
• Help train and develop junior team members.

Skills

IT support

Communication

Troubleshooting

Network knowledge

Attention to detail

Problem solving

Windows server administration

Virtualisation software

Job description

Social network you want to login/join with:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23), exeter

col-narrow-left

Client:

RedRock Resourcing

Location:

exeter, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.