2nd Line Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Bath; On-site; GBP 30,000 - 45,000; Full time

Job summary

A high-profile organisation in Bath is seeking to hire several 2nd Line Support Analysts due to ongoing growth. The role involves supporting clients, troubleshooting issues, and maintaining networks, requiring strong IT support experience and excellent communication skills. Candidates will benefit from a comprehensive training and development package.

Benefits

Comprehensive training and development opportunities

Qualifications

• Strong experience in IT support and troubleshooting.
• Professional, friendly with good attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Supporting clients and diagnosing support cases.
• Managing new workstation builds and user setups.
• Training and developing junior team members.

Skills

IT support

Troubleshooting

Communication

Problem-solving

Attention to detail

Teamwork

Tools

Windows server administration

Virtualization software

Cloud services (Azure/AWS)

Job description

2nd Line Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation, recognised as a leader in its field, is seeking several 2nd/3rd Line Support Analysts due to ongoing growth.

Suitable candidates will have:

• Strong experience in IT support
• Professional, friendly approach with the ability to perform well under pressure
• Punctuality, good attention to detail, and excellent written and verbal communication skills
• Good troubleshooting and problem-solving skills
• Enthusiasm to learn and develop skills
• Knowledge of networks and firewalls, with troubleshooting experience
• Experience in Windows server administration
• Knowledge of virtualization software and cloud services (Azure/AWS) is highly beneficial

Key duties include:

• Supporting clients, following ticketing processes, and keeping clients informed
• Diagnosing support cases with team support
• Proactive maintenance of client networks using support tools
• Managing new workstation builds and user setups
• Participating in technical projects, client meetings, and onsite support
• Implementing policies and procedures with the team
• Training and developing junior team members

Excellent benefits package including comprehensive training and development opportunities!