IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organization is seeking multiple IT/Desktop Support Analysts in Cardiff due to growth. The role involves IT support, troubleshooting, and proactive network maintenance. Candidates will benefit from a comprehensive training package and a collaborative work environment, on-site 5 days a week.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support required.
• Excellent written and verbal communication skills.
• Enthusiastic to learn and develop skills.

Responsibilities

• Supporting clients and ensuring ticketing process is followed.
• Diagnostics of support cases with team support.
• Proactive maintenance of client networks.

Skills

IT support

Troubleshooting

Communication

Network knowledge

Windows server administration

Problem solving

Tools

Virtualisation software

Azure

AWS

Job description

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IT/Desktop Support Analyst x 2/3 - New (REFBJ23), cardiff

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Client:

RedRock Resourcing

Location:

cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.