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IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom

Bournemouth

On-site

GBP 25,000 - 40,000

Full time

3 days ago
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Job summary

A high-profile organization is seeking IT/Desktop Support Analysts due to ongoing growth. The role entails providing support to clients, maintaining networks, and participating in technical projects. The position requires a strong IT background, excellent communication skills, and a proactive approach to problem solving.

Benefits

Excellent benefits package
Comprehensive training and development

Qualifications

  • Strong experience in IT support required.
  • Professional, friendly approach under pressure.
  • Knowledge of Azure/AWS is highly beneficial.

Responsibilities

  • Support clients and ensure ticketing process is followed.
  • Perform diagnostics for support cases.
  • Engage in technical projects and deliver onsite support.

Skills

IT support
Problem solving
Communication
Network knowledge
Windows server administration
Virtualisation knowledge

Job description

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IT/Desktop Support Analyst x 2/3 - New (REFBJ23), bournemouth

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Client:

RedRock Resourcing

Location:

bournemouth, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

  • Strong experience in IT support.
  • Professional, friendly approach with the ability to perform well under pressure.
  • Punctual, good attention to detail. Excellent written and verbal communication skills.
  • Good troubleshooting/problem solving skills.
  • Enthusiastic to learn and develop skills.
  • Network & Firewall knowledge and troubleshooting.
  • Windows server administration.
  • Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

  • Supporting clients and ensuring ticketing process is followed and clients kept informed.
  • Diagnostics of support cases with the help and support of the rest of the team.
  • Proactive maintenance of client networks using our proactive support tools.
  • Managing new workstation builds and user setups.
  • Engaging in technical projects, meeting clients and delivering onsite time with the team.
  • Working with the team to implement policy and procedure.
  • Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.

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