2nd Line Service Desk Engineer - Hybrid, Path to 3rd Line

Advania Group; Milton Keynes; Híbrido; GBP 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Learning and exam support

Descripción de la vacante

Advania Group in Milton Keynes is seeking a Service Desk Engineer to join the 2nd line team. You will provide software, hardware and network support to multiple customers and help drive swift resolutions.

The role offers a clear progression path toward 3rd line, with learning and exam support across Microsoft, VMware and related technologies, plus a hybrid work policy balancing office and home-based days.

Formación

• Experience operating at 2nd line IT support level.
• Experience supporting SME organisations in an IT support capacity, ideally in a managed services setting.
• Familiarity with SLA-driven environments to meet customer and contract expectations.

Responsabilidades

• Providing software, hardware and network support to multiple customers.
• Performing diagnoses and guiding users through step-by-step solutions.
• Working with both technical and non-technical audiences on reaching swift and effective solutions.
• Facilitating one-to-one end user training, as required.
• Ensuring technical documentation is maintained.
• Escalating technical issues to 3rd line level, as required.
• Striving to maintain high levels of customer satisfaction and support.

Conocimientos

2nd line IT support

SME IT support experience

SLA-driven environment

Herramientas

Microsoft 365 / Office 365

Azure

Intune

SharePoint

Exchange/Outlook

Active Directory

Firewall/Router/VPN (SonicWall)

ESXi

Hyper-V

SQL databases

Sage X3

OneDrive

Descripción del empleo

Advania Group in Milton Keynes is seeking a Service Desk Engineer to join the 2nd line team. You will provide software, hardware and network support to multiple customers and help drive swift resolutions.

The role offers a clear progression path toward 3rd line, with learning and exam support across Microsoft, VMware and related technologies, plus a hybrid work policy balancing office and home-based days.