2nd Line Service Desk Engineer | Hybrid + Growth Path

Advania Group; Milton Keynes; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Advania invites applications for a Service Desk Engineer - 2nd Line in Milton Keynes. The role offers progression toward 3rd line positions with structured learning and exam support across Microsoft, VMware, and related skills.

You will provide software, hardware and network support to multiple customers, work in a hybrid model balancing office and remote days, and benefit from a defined progression pathway and competitive salary.

Qualifications

• Professional experience of operating at 2nd line IT support level.
• Experience supporting SME organisations in an IT support capacity, ideally in a managed services setting.
• Familiarity with working in SLA-driven environment to meet customer and contract expectations.

Responsibilities

• Providing software, hardware and network support to multiple customers
• Performing diagnoses and guide users through step-by-step solutions
• Working with both technical and non-technical audiences on reaching swift and effective solutions
• Facilitating one-to-one end user training, as required
• Ensuring technical documentation is maintained
• Escalating technical issues to 3rd line level, as required
• Striving to maintain high levels of customer satisfaction and support

Skills

2nd line support

SLA compliance

Customer service

MS 365/Azure familiarity

Tools

SonicWall

VMware ESXi

Hyper-V

SQL databases

Job description

Advania invites applications for a Service Desk Engineer - 2nd Line in Milton Keynes. The role offers progression toward 3rd line positions with structured learning and exam support across Microsoft, VMware, and related skills.

You will provide software, hardware and network support to multiple customers, work in a hybrid model balancing office and remote days, and benefit from a defined progression pathway and competitive salary.