2nd Line Service Desk Analyst

TN United Kingdom; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated 2nd Line IT Service Desk Analyst in Liverpool. This role offers a fantastic opportunity for those passionate about IT and looking to develop their careers. Join a dynamic team where you will help resolve IT issues for both internal colleagues and external customers. With a focus on team development and progression, this position is perfect for individuals eager to learn and grow in a supportive environment. If you have a customer-focused attitude and a desire to succeed in the IT field, this role is for you!

Qualifications

• Hands-on IT experience is a plus, but a strong attitude and willingness to learn are key.
• Interest in building a career in IT is essential.

Responsibilities

• Collaborate with Service Desk Analysts to resolve IT issues for internal and external customers.
• Manage expectations in a busy office environment while providing excellent customer service.

Skills

Customer Service

IT Troubleshooting

Communication Skills

Problem-Solving

Education

IT Certification

Job description

2nd Line Service Desk Analyst, Liverpool

Client: CRG TEC LTD

Location: Liverpool, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 67655112a76a

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Job Role: 2nd line IT Service Desk Analyst

Location: Liverpool

The Opportunity for you…

Are you currently working on a service desk and looking to join a company that offers progression? Or maybe you have a passion for IT but haven't yet managed to get your foot in the door? Then this is the role for you.

As a 2nd line IT Service Desk Analyst, you will work for a leading delivery and logistics provider based in Liverpool. With online shopping rapidly growing, this is a great time to start with a continuously expanding company!

Rachel, your line manager, encourages team development and is keen for employees to upskill and be promoted – a perfect opportunity for someone eager to gain experience.

You will collaborate with 7 Service Desk Analysts to resolve IT issues for internal colleagues and external customers, ensuring smooth business operations. The role requires customer focus and the ability to manage expectations in a busy office environment.

If you have a few months of hands-on IT experience, that's great, but the key qualities are the right attitude, interest in building an IT career, and willingness to learn to become a great 2nd line support technician!

If you're interested, you have three options:

1. Call Joe White at CRG TEC to learn more about the role and opportunity. We're open about the position, and it's fine to ask questions before deciding.
2. If you are satisfied with the role description, attach your CV to this advert, and Joe White will contact you for further discussion.