2nd Line NOC Engineer

TN United Kingdom; Redruth; On-site; GBP 35,000 - 40,000; Full time

Job summary

Join a dynamic telecoms service provider as a Telecoms NOC Engineer in Redruth. This full-time role offers an exciting opportunity to work within a growing team of engineers, providing essential support in a Network Operations Center. You will be responsible for managing escalations, monitoring systems, and collaborating with both internal teams and customers. With a focus on satellite communications and telecoms, this position is ideal for those looking to advance their careers in a supportive environment. Enjoy a competitive salary and benefits while contributing to innovative solutions in connectivity and communication.

Benefits

Private health insurance

Enhanced pension

Bonus opportunities

Flexible working pattern

Qualifications

• Background in satellite communications or telecoms.
• Experience in customer-facing roles is a plus.

Responsibilities

• Handle escalations from first-line support.
• Proactively monitor various systems and ensure effective communication.

Skills

Telecoms experience

Customer service skills

Problem-solving skills

Effective communication

Education

Relevant technical certification

Degree in telecommunications or IT

Job description

Job Opportunity: Telecoms NOC Engineer

Location: Redruth, Cornwall. Full-time, on-site.

Salary: £35,000 - £40,000 plus benefits such as bonus, private health, enhanced pension, and more.

Working Pattern: 4 days on, 4 days off; 8-8 shifts (alternating between days and nights).

This role is with a growing telecoms service provider that is well-funded and continuously securing new contracts across private and public sectors.

The company has over 250 employees and operates globally, providing connectivity, communication, and IT solutions to sectors including maritime, defense, and commercial.

You will join a team of 10 engineers in the Redruth office, working within the Network Operations Center (NOC). Reporting to the Head of Operations, you'll be part of a shift team comprising 6-10 engineers, including first, second, and third-line specialists, as well as a team lead.

Your responsibilities include handling escalations from first-line support and proactively monitoring various systems. Some systems are bespoke, so a willingness to learn and a solid foundational knowledge are essential. Effective communication with internal teams and external customers is key, making service provider experience highly desirable.

Candidate Profile:

Ideal candidates will have a background in satellite communications or telecoms, possibly from a customer-facing role in a similar environment. Whether you're currently at 2nd line support or have been at 1st line for several years and seeking a new challenge, this role offers growth opportunities.