2nd Line IT Support Engineer – Office-Based

Wavenet; Sevenoaks; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave 25–28 days

Private medical coverage

Wellbeing program

Wavenet Academy

Job summary

Wavenet is seeking a Technical Support Engineer to join our Service Desk and be the first point of contact for customers. You will handle service desk cases, escalate when needed, and gain hands-on experience with online security, networking, servers, firewalls, data handling, communications, and cloud services.

The role involves travel around London to support our customers and working patterns Monday to Friday, 0800-1630 and 0930-1800.

Qualifications

• Background in providing IT support.
• Excellent communication skills (written & verbal).
• General IT knowledge and understanding.
• Good problem-solving skills.
• Capable of working independently.
• Team player with a flexible attitude.
• Good customer service skills.
• Understanding of networking and protocols.

Responsibilities

• Provide IT support to circa 3000 UK schools.
• Remote network troubleshooting.
• Support a range of technologies.
• Work with customised in-house products.
• Support VoIP and WiFi solutions.
• Manage Cisco firewalls and cloud services.
• Handle backup and recovery solutions.
• Maintain Microsoft 365 and Google Workspace environments.

Skills

IT support experience

Communication skills

Networking basics

Problem solving

Customer service

Independent worker

Team player

Flexible attitude

General IT knowledge

Job description

Wavenet is seeking a Technical Support Engineer to join our Service Desk and be the first point of contact for customers. You will handle service desk cases, escalate when needed, and gain hands-on experience with online security, networking, servers, firewalls, data handling, communications, and cloud services.

The role involves travel around London to support our customers and working patterns Monday to Friday, 0800-1630 and 0930-1800.