2nd Line Network Analyst — Cisco & Incident Resolution Pro

Computacenter PLC; Milton Keynes; On-site; GBP 35,000 - 52,000; Full time

Job summary

Computacenter PLC in Milton Keynes is seeking a 2nd Line Network Analyst to join our IT infrastructure team. You will resolve incidents, perform root cause analysis, manage change requests, and support compliance to keep customer environments running smoothly.

You should have 2nd Line Network Support experience, strong Cisco LAN/WAN knowledge, and eligibility for SC Clearance. Familiarity with firewalls, load balancers, switches, and technologies such as Cisco, HP, Fortinet, Aruba, Palo Alto,

Qualifications

• Experience in a 2nd Line Network Support role.
• Strong knowledge of Cisco technologies (LAN/WAN).
• Eligibility for SC Clearance.
• Familiarity with firewalls, load balancers, and switches.
• Experience with listed technologies (Cisco, HP, Fortinet, Aruba, Palo Alto, Juniper, Check Point, NSX-T Cloud Networking, Azure Cloud Networking).
• Raritan Smart Lockers and ServiceNow experience.

Responsibilities

• Manage and resolve network incidents and service calls to meet SLA targets.
• Increase First Time Fix rates and reduce escalations.
• Monitor call queues and follow up with specialist teams.
• Support technical escalations and assist team members.
• Ensure accurate documentation and incident records.
• Participate in team meetings and contribute to service improvements.
• Use monitoring tools to track and resolve incidents.
• Support compliance, patching, and vulnerability management.
• Liaise with 3rd Line teams to drive service enhancements.
• Deliver small project work to customer timelines.

Skills

2nd Line Network Support

Cisco LAN/WAN

SC Clearance eligibility

Network troubleshooting

Tools

Cisco

HP

Fortinet

Aruba

Palo Alto

Juniper

Check Point

NSX-T Cloud Networking

Azure Cloud Networking

Raritan Smart Lockers

ServiceNow

Job description

Computacenter PLC in Milton Keynes is seeking a 2nd Line Network Analyst to join our IT infrastructure team. You will resolve incidents, perform root cause analysis, manage change requests, and support compliance to keep customer environments running smoothly.

You should have 2nd Line Network Support experience, strong Cisco LAN/WAN knowledge, and eligibility for SC Clearance. Familiarity with firewalls, load balancers, switches, and technologies such as Cisco, HP, Fortinet, Aruba, Palo Alto,