IT Helpdesk Technician: 1st Line Support

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension

Staff accommodation where available

Job summary

Walsall Healthcare NHS Trust is seeking a Support Technician to provide hardware and software support to staff at Walsall Manor Hospital and associated sites. The role focuses on resolving faults over the telephone and ensuring rapid resolution to maintain patient care.

You will log calls, work to service levels, and communicate effectively with doctors, clinicians and administration staff. This Band 3 role offers NHS pension arrangements and staff accommodation where available.

Qualifications

• Knowledge of NHS environments and service desks is desirable.
• Experience in resolving technical and complex faults.

Responsibilities

• Providing responsive and effective hardware and software support in accordance with department service level agreements.
• Take ownership of calls through to resolution and ensure KPIs/SLAs are met.
• Provide effective levels of customer service and communicate with staff at all levels.
• Respond to IT faults, incidents and requests via telephone, email or service portal and escalate as needed.
• Aid in daily IT service desk operations and ensure systems are operational for patient care.

Skills

Active Directory

Office 365

ITIL

Service Desk

Troubleshooting

Printer support

Hardware faults

Operating Systems

Education

IT Qualification

Tools

Careflow PAS

Job description

Walsall Healthcare NHS Trust is seeking a Support Technician to provide hardware and software support to staff at Walsall Manor Hospital and associated sites. The role focuses on resolving faults over the telephone and ensuring rapid resolution to maintain patient care.

You will log calls, work to service levels, and communicate effectively with doctors, clinicians and administration staff. This Band 3 role offers NHS pension arrangements and staff accommodation where available.