Assistant Support Technician

University Hospital Southampton NHS FT

Southampton

On-site

GBP 26,000 - 32,000

Full time

10 hours ago

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Benefits offered by this job

NHS discounts

35 days paid holiday (pro rata)

Generous pension scheme

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an Assistant Support Technician to join the 2nd line service desk team. You will diagnose, troubleshoot and provide user support for digital systems across the trust and external partners.

You'll work with clinical and non-clinical teams, respond to calls within SLAs, and help maintain system availability. The role involves standard 8am-6pm shifts, with 8-4 or 10-6 options, emphasizing high-quality customer service.

Qualifications

Level 4 NVQ or Diploma or equivalent experience.
Understanding of delivering good customer service.
Good all-round understanding of information technology.
Proficient MS Office user (incl. M365).
Experience with troubleshooting and solving problems.
Knowledge of data protection importance.
Experience collaborating or working in a team.

Responsibilities

Diagnose, troubleshoot, and provide user support for digital systems.
Second line support for core applications, including configuration changes and data corrections.
Respond to calls per service level agreements from the Trust IT Service Desk.
Communicate unplanned outages or unavailability with stakeholders with updates.
Collaborate with other support teams across UHS Digital and hospital departments.
Undertake any other task as determined by line or senior managers within UHS Digital.

Skills

Customer service

IT knowledge

MS Office (incl. M365)

Troubleshooting

Data protection

Teamwork

Education

Level 4 NVQ or Diploma

Equivalent experience

Tools

SQL basics

ITSM/helpdesk tools

Programming basics

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

This vacancy does not meet the Home Office threshold for sponsorship; therefore we are unable to accept applications from candidates who do not have the right to work in the UK.

Main duties of the job

As part of our team, you will provide support to end users across the trust and our external partners and respond to issues via the service desk portal, phone, and face to face visits. This is part of the 2nd line support team responding to user issues, requests and queries for our clinical and non-clinical systems.

We are looking for a Assistant Support Technician.

You will work with a variety of teams across UHS Digital but also closely with hospital administration and clinical teams to ensure the best care for our patients.

The team work between 8am and 6pm with team members working either 8 - 4 or 10 - 6 shifts between Monday - Friday and the successful candidate will be consulted on what fits both them and the needs of the service.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

UHS employees are able to access a range of NHS discounts
UHS employees are entitled to a minimum of 35 days paid holiday (pro rata)
We offer a generous pension scheme

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

Diagnose, troubleshoot, and provide user support for digital systems
Responsible for core applications and for providing second line support for these at a specialist level, including configuration changes and data corrections
Respond in accordance with service level agreements to all calls forwarded by the Trust ITService Desk.
Ensure unplanned systems outages or unavailability is communicated to stakeholders providing regular updates.
Work in partnership with all other support teams to form good working links across thedepartment.
Undertake any other task consistent with grade and experience as determined by line manager or senior manager within UHS Digital.

For an overview of the position, please refer to the attached Job Description and Person Specification document. This includes a detailed breakdown of the key responsibilities, role expectations, and the qualifications we are looking for.

Person specification

Qualifications, Knowledge And Experience

Essential criteria