IT Support Technician - 2nd Line

MTrec Ltd; Gateshead, Ashington; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Immediate starts

Competitive salary

Contract extension

Industry-leading employer

Mon-Fri hours

Training provided

Job summary

MTrec Recruitment is supporting a long-standing client in a contract IT Technician role to back a global hardware and software rollout. The 3-month contract focuses on end-user computing and 2nd line IT support across deployment activities.

The job involves PC/laptop deployments, AD administration, ITSM ticketing, and basic VM/network support, with a requirement for local UK work authorization and on-site Northumberland presence.

Qualifications

• Previous experience in a 2nd line IT Support role is essential.
• Hardware and software rollout experience is essential.
• You will be a natural communicator and able to work with a variety of stakeholders.
• Strong attention to detail is a must.
• Full right to work in the UK is essential.

Responsibilities

• Installation, configuration, and deployment of PCs and laptops for end users (hardware setup, OS imaging, software installation).
• Configuration of user profiles, network drives, email clients, and access to corporate resources.
• Active Directory administration: creating and managing user accounts, password resets, account unlocking, and group/permission assignments.
• Providing 1st line IT support during system integration and migration processes.
• Logging, tracking, and resolving support tickets via the corporate ITSM platform; escalating complex issues to 2nd/3rd line teams.
• Troubleshooting Virtual Machine (VM) access and virtualised application issues for end users.
• Basic network diagnostics and escalation of infrastructure-related incidents to the relevant teams.
• Maintaining IT asset inventory and ensuring accurate documentation of all hardware deployments.
• Ensuring compliance with corporate IT security policies and governance standards.

Skills

2nd line IT support

Hardware rollout

Software rollout

Active Directory

ITSM

Tools

Virtual Machines

Remote Desktop

Job description

The Rewards and Benefits on offer:

• Immediate starts available
• Competitive basic salary
• Potential for contract extension
• The opportunity to work with an industry-leading employer
• Monday to Friday office hours
• Full systems training provided

MTrec’s New Job Opportunity:

MTrec Recruitment are supporting our long-standing and prestigious client in their search for a contract IT Technician. The role will be supporting a global rollout of hardware and software and would be well suited to those with previous experience in end user computing/ 2nd Line IT support.

This is a 3-month contract, with potential for extension, depending on the status of the project.

The Job you will do:

• Installation, configuration, and deployment of PCs and laptops for end users (hardware setup, OS imaging, software installation)
• Configuration of user profiles, network drives, email clients, and access to corporate resources
• Active Directory administration: creating and managing user accounts, password resets, account unlocking, and group/permission assignments
• Providing 1st line IT support during system integration and migration processes
• Logging, tracking, and resolving support tickets via the corporate ITSM platform; escalating complex issues to 2nd/3rd line teams
• Troubleshooting Virtual Machine (VM) access and virtualised application issues for end users
• Basic network diagnostics and escalation of infrastructure-related incidents to the relevant teams
• Maintaining IT asset inventory and ensuring accurate documentation of all hardware deployments
• Ensuring compliance with corporate IT security policies and governance standards

About you:

• Previous experience in a 2nd line IT Support role is essential.
• Hardware and software rollout experience is essential
• You will be a natural communicator and able to work with a variety of stakeholders.
• Strong attention to detail is a must
• You must be local to work at the company site in Northumberland
• Full right to work in the UK is essential.