2nd Line IT Support Engineer – Windows, macOS & Azure

Nourish Care; Bournemouth; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave 25 days

Birthday day off

Volunteer days

Private medical insurance

Pension

Referral bonus

Wellbeing platform

Counselling & support

Cycle to work

Career development

Job summary

Nourish Care, based in Bournemouth, is seeking an IT Technician to join our small but vital IT team. You will own day-to-day technical support, across Windows, macOS and mobile devices, helping staff stay productive and secure.

Key duties include administering Microsoft 365 and Azure Entra ID, and resolving a broad range of hardware and software issues. The ideal candidate has 3+ years’ experience, strong problem-solving skills, and clear communication; occasional travel to other Nourish offices

Qualifications

• 3+ years in a 2nd line IT support role, ideally in a fast-paced or SaaS environment.
• Strong working knowledge of Windows and macOS environments.
• Hands-on experience administering Microsoft Azure and Microsoft 365 (Entra ID, Exchange Online, Intune, Teams and SharePoint).
• Experience troubleshooting networking fundamentals such as VPN, Wi-Fi and DNS/DHCP.
• Experience managing support tickets against SLAs using a helpdesk/ticketing system.
• Experience supporting device onboarding and offboarding, including device builds and access provisioning.
• Strong communication skills and a collaborative, pragmatic mindset.
• Full, valid UK driving licence, with occasional travel to other Nourish offices as required

Responsibilities

• Provide proactive, hands-on, end-to-end technical support to the Nourish workforce, resolving issues across Windows, macOS and mobile devices.
• A clear, approachable communicator who can explain technical issues in simple terms, adapt to different levels of technical knowledge, and keep colleagues informed and supported.
• Manage and resolve support tickets within agreed SLAs, keeping our ticketing system accurately updated from triage through to resolution.
• Administer and support our Microsoft 365 and Azure environment, including Entra ID, Exchange Online, Intune/Endpoint Manager, Teams and SharePoint.
• Manage user account and licence administration across Microsoft 365 and Azure, ensuring access is provisioned and revoked correctly and securely.
• Own end-to-end onboarding and offboarding for staff, including device builds, account setup, access permissions and equipment collection.
• Troubleshoot networking issues including VPN connectivity, Wi-Fi, printers and other peripherals, liaising with external suppliers or specialist teams where needed.
• Maintain clear documentation of IT assets, configurations and support processes, and contribute to our internal knowledge base.

Skills

Windows & macOS

Azure & Microsoft 365

Entra ID / Identity

Networking basics

Ticketing & SLAs

Communication & teamwork

UK driving licence

Tools

Azure Portal

Microsoft 365 Admin Center

Job description

Nourish Care, based in Bournemouth, is seeking an IT Technician to join our small but vital IT team. You will own day-to-day technical support, across Windows, macOS and mobile devices, helping staff stay productive and secure.

Key duties include administering Microsoft 365 and Azure Entra ID, and resolving a broad range of hardware and software issues. The ideal candidate has 3+ years’ experience, strong problem-solving skills, and clear communication; occasional travel to other Nourish offices