Hybrid 1st Line IT Support Analyst – Customer-Focused

Sharp; High Wycombe; Hybrid; GBP 26.000 - 36.000; Vollzeit

Zusammenfassung

Sharp IT Services is seeking a 1st Line Support Analyst in High Wycombe. This hybrid role combines office days with remote work, delivering high-quality technical support to valued clients.

You will report to the Helpdesk Manager, manage and resolve support tickets, and help maintain client satisfaction and our strong reputation. Build your skills while contributing to team productivity and growth.

Qualifikationen

• At least 2 years’ experience in IT support.
• Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
• Intermediate knowledge of Microsoft 365 and Azure.
• Familiarity with Virtualisation, Networking, Firewalls and Cyber Security.

Aufgaben

• Owning, updating, and progressing support tickets to give clients confidence in our service.
• Meeting KPIs to ensure high standards of service delivery.
• Organising and prioritising your daily workload to meet client expectations efficiently.
• Using your technical knowledge to resolve issues and escalate where necessary.
• Communicating clearly, professionally, and positively with clients and colleagues.
• Actively developing your technical skills and contributing to team productivity.
• Representing Sharp IT Services professionally to support client retention and business growth.

Kenntnisse

IT support experience

Customer service mindset

Communication skills

Problem solving

Tools

Microsoft 365 & Azure

Virtualisation

Networking & Firewalls

RMM tools

Backup solutions

Antivirus tools

Jobbeschreibung

Sharp IT Services is seeking a 1st Line Support Analyst in High Wycombe. This hybrid role combines office days with remote work, delivering high-quality technical support to valued clients.

You will report to the Helpdesk Manager, manage and resolve support tickets, and help maintain client satisfaction and our strong reputation. Build your skills while contributing to team productivity and growth.