2nd Line IT Support Engineer

My Capital Advance; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an IT Support Engineer where your skills will make a significant impact on the education sector. In this role, you will provide senior technical support, ensuring the smooth operation and enhancement of ICT networks for schools. With a focus on building strong relationships and delivering outstanding service, you will be part of a mission-driven team dedicated to improving educational experiences through technology. This position offers opportunities for growth and rewards, making it an ideal choice for ambitious professionals looking to advance their careers in a meaningful way.

Qualifications

• Qualifications such as MCSA, AZs, & ITIL are highly beneficial.
• Previous experience in the education sector or MSPs is advantageous.

Responsibilities

• Providing senior technical support to education sector customers.
• Ensuring continuity, efficiency, and enhancement of ICT networks.
• Managing and maintaining client network environments.

Skills

MCSA

AZ-900

ITIL

Windows OS 10 & 11

Azure

Intune

PC problem-solving

Windows Server OS

Active Directory

Networking, TCP/IP, subnetting

Backup products

WDS, MDT, SCCM

802.1X security

Mobile device integration

Office 365

Web filtering products

Sophos Enterprise Console

Customer service orientation

Problem-solving skills

Job description

Are you a driven, ambitious, and professional IT Support Engineer looking for growth, rewards, and to join a company that makes a significant difference in the lives of learners?

Joskos Solutions is the ICT partner that schools trust, delivering outstanding service and support while keeping education at the core of our mission.

Our vision is to become the UK's most trusted provider of ICT support and Infrastructure Services to schools and educational organizations—delivering award-winning services that set a benchmark in the education ICT sector.

We aim to be the ICT partner that schools rely on for all ICT-related needs, combining service quality and long-term relationships into the solutions we proudly deliver.

Key Job Responsibilities

• Providing senior technical support to education sector customers
• Ensuring continuity, efficiency, and enhancement of ICT networks
• Managing and maintaining client network environments
• Building key relationships with technical contacts at client sites and third parties

Key Skills

• Qualifications such as MCSA, AZs, & ITIL are highly beneficial
• Strong knowledge of Windows OS, 10 & 11
• Demonstrable experience with Azure & Intune
• Excellent PC problem-solving skills
• Ability to configure, troubleshoot, and maintain various Windows Server OS
• Active Directory setup and troubleshooting
• Understanding of virtualization concepts
• Good understanding of networking, TCP/IP, and subnetting
• Experience with backup products, including VM-level solutions
• Knowledge of deployment solutions such as WDS, MDT, and SCCM
• Understanding of managed wireless solutions, including 802.1X security and guest/BYOD networks
• Knowledge of mobile devices (iOS, Android) and their integration with Windows networks
• Experience with Office 365, Exchange 365, and Papercut
• Familiarity with web filtering products (LGFL, Smoothwall, Sonicwall, Websense)
• Experience with Sophos Enterprise Console and other antivirus systems
• Previous experience in the education sector or MSPs is advantageous
• Professional and customer service-oriented mindset
• Solutions-oriented with strong problem-solving skills