2nd Line Engineer

James Frank Associates; Camberley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

James Frank Associates is seeking a capable 2nd Line Engineer for a leading MSP client. The role involves high-level day-to-day support for a diverse client base, delivered remotely and on-site with occasional project work.

Candidates should have at least 2 years of 2nd Line experience, with MSP background advantageous. A vehicle and valid driving license are required.

Qualifications

• Minimum of 2 years' experience providing 2nd Line support.
• MSP background advantageous but not required.
• Own vehicle and valid driving license required.

Responsibilities

• Act as an escalation point for 2nd Line tasks.
• Write and update user system documentation.
• Complete day-to-day support tasks and project work for clients.
• Act as the first point of contact for client requests and user queries.
• Work both remotely and on-site for clients.
• Adhere to SLAs and customer service targets in a fast-paced environment.

Skills

2nd Line support

MSP experience

Active Directory

DNS & DHCP

Hyper‑V

Exchange / OneDrive / SharePoint / MS

MS Teams

Networking (switches/routers/firewalls

Windows 10/11

Azure

On-site support

SLA adherence

Documentation

Job description

Our client, a leading MSP is seeking a 2nd Line Engineer to join their team on a full-time, permanent basis.

Due to an exciting period of growth our client is looking for a knowledgeable 2nd Line Engineer to join their team on a permanent basis, where you will be providing a high-level of day-to-day support to a broad range of clients, both remotely and on-site, whilst supporting on ad-hoc project work as well.

Due to the requirements of the role candidates will need access to their own vehicle and a valid drivers license.

The ideal candidate will have a strong technical background with a minimum of 2 years' providing 2nd Line support. Those with an MSP background will be at an advantage, however all industry backgrounds will be considered.

Key Responsibilities:

• Act as an escalation point for 2nd Line tasks


• Write and update user system documentation


• Complete a combination of day-to-day support tasks and project work for clients


• Act as the first point of contact for client requests and user queries


• Work both remotely and on-site for clients


• Ability to work in a fast-paced environment, adhering to SLAs and customer service targets

Key Experience:

• Minimum of 2 years' experience working on 2nd Line support tasks


• Previous experience in an MSP environment would be advantageous, although not essential


• Good understanding of Active Directory, DNS & DHCP, Hyper‑V


• Understanding of troubleshooting MS services such as Exchange / OneDrive / SharePoint / MS Teams


• Good networking understanding, including switches, routers and firewalls


• Windows 10 & 11 experience


• MS Azure experience is advantageous

This is an excellent opportunity for a skilled, enthusiastic and knowledgeable 2nd Line Engineer to join a thriving IT MSP who are leaders within their field.

You will be working with a range of clients whilst providing a high-level of technical support to users of all levels.