2nd Line IT Support Analyst | Windows 11 & M365 | Hybrid

djr; Wimbledon; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

5% annual bonus

Hybrid working

Job summary

djr is seeking an IT Support Analyst (2nd Line) to join a growing technology business in Wimbledon. You will handle 2nd line support for ~400 users, working with Windows 11, Microsoft 365, Entra ID and Intune, in a hybrid model.

You’ll troubleshoot end-to-end, own incidents, and contribute to improving processes, documentation and the user experience. The role offers a clear career path and a competitive package with up to £45,000 base and a 5% bonus.

Qualifications

• 3–5 years’ IT Support experience, ideally 2nd Line.
• Strong Windows 11, Microsoft 365, Entra ID and Intune experience.
• Experience supporting internal environments of 100–1,000 users.
• Excellent communication and customer-service mindset.
• Ownership, initiative, not just passing problems.

Responsibilities

• Delivering 2nd Line support across Windows 11, Microsoft 365, Entra ID and Intune.
• Troubleshooting and resolving technical issues, taking ownership from start to finish.
• Supporting users across Microsoft 365, including Teams, Outlook, SharePoint and OneDrive.
• Working with Atlassian/Jira and contributing to smarter, AI-assisted IT support.
• Improving processes, documentation and the overall user experience.
• Getting exposure to wider infrastructure, cloud and security technologies.

Skills

IT Support 3-5 yrs

Windows 11

Microsoft 365

Entra ID

Intune

100-1000 users

Communication

Ownership mindset

Azure

AWS

GCP

PowerShell

Jira

Tools

Jira

Job description

djr is seeking an IT Support Analyst (2nd Line) to join a growing technology business in Wimbledon. You will handle 2nd line support for ~400 users, working with Windows 11, Microsoft 365, Entra ID and Intune, in a hybrid model.

You’ll troubleshoot end-to-end, own incidents, and contribute to improving processes, documentation and the user experience. The role offers a clear career path and a competitive package with up to £45,000 base and a 5% bonus.