Hybrid IT Helpdesk Analyst — 1st Line Support

Sharp Business Systems France

Birmingham

Hybrid

GBP 24,000 - 32,000

Full time

6 days ago

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Benefits offered by this job

Hybrid working: 3 in office, 2 from

Job summary

Sharp UK in West Bromwich is seeking a 1st Line Support Analyst to join our helpdesk team. You will deliver high quality technical support, manage tickets, and communicate clearly with clients to resolve issues.

The role emphasizes customer service, teamwork, and ongoing skill development in a supportive IT environment. Ideal candidates have at least 2 years in IT support, strong communication, and solid knowledge of Microsoft Server/Desktop OS, Microsoft 365/Azure, networking, and basic

Qualifications

2+ years of IT support experience and a strong service mindset.
Excellent verbal and written communication skills.
Friendly, professional, and approachable attitude.
Knowledge across MS Server/Desktop OS, MS 365/Azure, networking and security basics.

Responsibilities

Own, update, and progress support tickets to keep clients confident in our service.
Meet KPIs to ensure high standards of service delivery.
Organise and prioritise daily workload to meet client expectations.
Use technical knowledge to resolve issues and escalate when needed.
Communicate clearly and professionally with clients and colleagues.
Develop technical skills and contribute to team productivity.