2nd-Line IT Field Engineer: Problem Solver

Jobtailor; Belfast City District; On-site; GBP 28,000 - 36,000; Full time

Job summary

Jobtailor in Belfast, United Kingdom, seeks a proactive 2nd Line Support specialist to resolve complex IT issues and maintain high service levels.

You will own problems, investigate root causes, document solutions, and deliver timely resolutions while building strong partnerships with client IT teams.

The role requires ITIL, CompTIA or Microsoft certifications and excellent communication and collaboration skills. Experience in fast-paced environments is preferred.

Qualifications

• 2nd line support experience in a fast-paced environment.
• Proficient knowledge of IT systems, including hardware, software, networks, and servers.
• Strong analytical and problem-solving skills with the ability to think critically under pressure.
• Excellent communication and interpersonal skills to interact with clients and team members.

Responsibilities

• Serve as the go-to problem-solver for the Service Desk and provide exceptional client support.
• Take ownership of technical issues, investigate root causes, and deliver timely resolutions.
• Troubleshoot complex issues escalated from 1st line support involving networks, servers, applications, and peripherals.
• Build strong partnerships with client stakeholders and the client's IT team.
• Maintain accurate records of incidents, solutions, and best practices.
• Prepare regular reports on trends, recurring issues, and process-improvement recommendations.
• Stay updated with technologies, trends, and industry best practices.
• Identify opportunities to enhance service delivery, streamline processes, and optimize the client's IT environment.

Skills

2nd Line Support

IT Systems Knowledge

Analytical Thinking

Communication

Time Management

Client Interaction

Prioritization

Education

ITIL Certification

CompTIA

Microsoft Certifications

Tools

Networks

Servers

Applications

Peripherals

Job description

Jobtailor in Belfast, United Kingdom, seeks a proactive 2nd Line Support specialist to resolve complex IT issues and maintain high service levels.

You will own problems, investigate root causes, document solutions, and deliver timely resolutions while building strong partnerships with client IT teams.

The role requires ITIL, CompTIA or Microsoft certifications and excellent communication and collaboration skills. Experience in fast-paced environments is preferred.