2nd Line IT Engineer – Hybrid, MSP & Cloud Focus

Tank Recruitment

Wytham

Hybrid

GBP 30,000 - 37,000

Full time

2 days ago

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Benefits offered by this job

25 days holiday

Flexible/hybrid working

Healthcare cash plan

Discounted gym membership

Cycle to work scheme

Electric vehicle scheme

Paid charity day

On-site parking

Job summary

Tank Recruitment is seeking a 2nd Line IT Engineer in the United Kingdom to join a growing MSP. The role focuses on troubleshooting, escalating, and resolving incidents across the customer base, maintaining SLAs and contributing to cloud infrastructure improvements.

The ideal candidate will have at least 3 years of IT experience in corporate environments, strong Windows/macOS and Microsoft 365 skills, and a full driving licence. Flexible/hybrid working and benefits are offered.

Qualifications

Minimum 3 years IT experience in a corporate or service-based environment.
Full driving licence and own transport.
Willingness to undergo a DBS check.

Responsibilities

Acting as first point of contact for incoming support calls, emails, and remote sessions where required
Serving as an escalation point for apprentice and Tier 1 engineers
Logging all support interactions accurately and keeping clients updated throughout
Managing incidents and requests in line with agreed SLAs
Supporting continuous improvement initiatives alongside the Tier 2 Manager
Mentoring and supporting apprentice and Tier 1 engineers
Liaising daily with clients on open tickets and managing expectations
Working with clients' third-party suppliers and vendors as needed
Maintaining and improving cloud infrastructure
Drafting Requests for Change
Managing client on/offboarding processes end-to-end
Keeping client documentation accurate and up to date