2nd Line Infrastructure Analyst – Incident & Change

Computacenter; Milton Keynes, Nottingham, Hatfield; Remote; GBP 42,000 - 54,000; Full time

Job summary

Computacenter AG & Co. oHG in the UK is seeking a 2nd Line Analyst - Infrastructure to support customer estates across a broad range of technologies and resolve incidents within SLA.

You will join a collaborative 2nd Line Command Support team, handling tickets, escalations, and infrastructure changes with a focus on service quality and minimal disruption.

Candidates should have at least three years' experience in 2nd Line infrastructure support and strong problem-solving and communication skills.

Qualifications

• Three years of experience in 2nd Line infrastructure support.
• Strong problem-solving abilities in high-pressure environments.
• Excellent organisational and communication skills with the ability to collaborate across teams.

Responsibilities

• Resolve incidents and fulfil service requests within SLA targets, providing excellent customer service.
• Manage tickets so incidents, requests and problems are progressed within agreed timeframes.
• Support other 2nd Line Analysts with technical escalations and efficient service delivery.
• Collaborate across teams on problem-solving and project work.
• Support infrastructure changes, helping to minimise disruption.

Skills

2nd Line infrastructure support

Incident management

Customer service

Team collaboration

Problem-solving

Microsoft Teams

PowerShell

SharePoint

Exchange

OneDrive for Business

Tools

Microsoft Teams

Microsoft Exchange

Microsoft OneDrive for Business

Microsoft SharePoint

PowerShell

Antivirus Solutions

Ivanti UWM

ScienceLogic

SCOM

Active Roles

Recovery Manager

OS troubleshooting

Permissions

PKI

SQL

Networks

Wintel

Messaging

Job description

Computacenter AG & Co. oHG in the UK is seeking a 2nd Line Analyst - Infrastructure to support customer estates across a broad range of technologies and resolve incidents within SLA.

You will join a collaborative 2nd Line Command Support team, handling tickets, escalations, and infrastructure changes with a focus on service quality and minimal disruption.

Candidates should have at least three years' experience in 2nd Line infrastructure support and strong problem-solving and communication skills.