2nd Line Help Desk Engineer - Surrey

Jump IT Recruitment Solutions Ltd; Guildford; On-site; GBP 21,000 - 29,000; Full time

Job summary

Jump IT Recruitment Solutions Ltd is seeking a Help Desk Support professional for our Surrey-based client in the Guildford area. This permanent, office-based role requires solid 1st and 2nd line support across desktop, mobile and laptops using Microsoft-based tech such as Office365 and AD.

Strong problem-solving and interpersonal skills are essential, and the successful candidate will join a settled, happy team committed to service excellence.

Qualifications

• Good experience of 1st and 2nd Line support across desktop, mobile and laptops.
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Skills

1st/2nd line support

Problem solving

Interpersonal skills

ITIL awareness

SLA adherence

Microsoft Office365

Education

Tools

Office365

Active Directory (AD)

Remote Desktop

Windows

Desktop/Mobile/Laptop hardware

Software

Network

Job description

1st Line, 2nd Line, Help Desk, Service Desk, SLA's, ITIL, Problem Solving, Incident Management, Windows, Office365, Microsoft, AD, Remote Desktop, Hardware (Desktop, Mobile and Laptop), Software, Network

New role to join our client's Surrey-based Help Desk Support team.

The role is permanent and predominantly office-based (Guildford area).

Good experience of 1st and 2nd Line support is needed across desktop, mobile, and laptops using Microsoft-based tech (Office365, AD, etc.)

Good problem-solving skills are essential.

Excellent interpersonal skills are expected.

This really is a great opportunity to join a settled, happy team!

Interested?