2nd Line Engineer (MSP) - Hybrid

Oscar Technology; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT Solutions & Managed Service Provider is looking for a 2nd Line Support Engineer in London. This role involves providing technical assistance across varied platforms and ensuring high levels of client satisfaction. Strong Microsoft knowledge and MSP experience are essential for success in this position.

Qualifications

• Experience in a customer-facing role is essential.
• Previous MSP experience is vital.
• Ability to thrive in multi-client environments.

Responsibilities

• Handle escalations and 2nd line support tickets.
• Troubleshoot and resolve issues across various platforms.
• Assist with project work such as migrations and upgrades.

Skills

Problem Solving

Microsoft Technologies

Networking Fundamentals

Communication

Tools

Windows Server

Azure

Job description

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2nd Line Engineer (MSP) - Hybrid, London

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Client:

Oscar Technology

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

55c3cf6746d3

Job Views:

34

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

We're on the lookout for a 2nd Line Support Engineer to join a fast-paced, client-focused IT Solutions & Managed Service Provider (MSP). You'll be the go-to person for technical issues, working across a variety of environments to keep systems running smoothly and clients happy.

In this role, you'll support a broad range of SME customers, providing remote and occasional on-site support across desktop, server, networking, and cloud platforms. Every day presents new challenges - from troubleshooting complex issues to assisting with project rollouts and system upgrades.

You'll need a solid foundation in Microsoft technologies (Windows Server, Azure, M), networking fundamentals (DNS, DHCP, firewalls), and experience in a customer-facing role where communication is key.

Key Responsibilities:

• Handle escalations and 2nd line support tickets through the service desk
• Troubleshoot and resolve issues across Windows, Office, Azure, networks, and cloud platforms
• Assist with project work such as migrations, deployments, and upgrades
• Maintain detailed documentation and ensure SLA targets are met
• Deliver excellent service with a proactive and consultative approach

Requirements:

Previous MSP experience is essential, with strong problem-solving skills and the ability to thrive in a high-energy, multi-client environment.

Salary in the region £30-40K depending on experience

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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