1st/2nd Line Engineer/Onsite

Tsr Select; London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An innovative provider of IoT and technology services is hiring a 1st/2nd Line Onsite Engineer in London. As a key support role, you'll troubleshoot and resolve IT issues while ensuring customer satisfaction. Join a dynamic team focused on enhancing productivity through state-of-the-art technology solutions.

Benefits

Holidays

Pension

Paid exams

Qualifications

• Experience in IT support roles, ideally 1st/2nd line.
• Strong problem-solving abilities.
• Excellent communication skills for customer interaction.

Responsibilities

• Serve as the first point of contact for IT issues.
• Troubleshoot and resolve escalated problems.
• Maintain communication with customers during issue resolution.

Skills

Troubleshooting

Problem Diagnosis

Customer Communication

Job description

Our client is an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services. Their mission is to make the customers more productive, efficient, and leaner with scalable solutions that position them for success.

As an 1st/2nd Line Onsite Engineer, you'll be the first point of contact for the school and will be the onsite presences for any IT issues. The primary objective of the role is to provide first time resolution - you will achieve this by troubleshooting, diagnosing, and resolving problems once it has been escalated to you. If first time resolution is not possible, you will either maintain consistent communication with the customer while you work to resolve or fix the issue or will escalate the ticket to their service desk team.

Salary is £30,000-35,000 per annum depending on experience and skillset. While benefits include holidays, pension, and other benefits. Plus, exams paid for!

Company: EdTech
Location: London - Hybrid

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Created on 22/06/2025 by TN United Kingdom