2nd Line Engineer

TN United Kingdom; Blackburn; On-site; GBP 28,000; Full time

Job summary

An exciting opportunity awaits for a 2nd Line Engineer at a fast-growing IT Support and Managed Services Provider. This role offers a pathway for career growth and hands-on experience with various technologies. You will provide essential IT consultancy services, ensuring clients receive timely and effective support. With a focus on Microsoft technologies, you will troubleshoot and resolve issues while maintaining strong client relationships. Join a dynamic team that values your skills and offers a competitive salary, pension, and ongoing training to foster your professional development.

Benefits

Pension

Parking

Ongoing training

Qualifications

• 2-3 years’ experience in a Managed Service Provider environment.
• Solid knowledge of Windows Server, Exchange, and Active Directory.

Responsibilities

• Provide IT consultancy services and support to clients.
• Monitor and maintain systems and networks, resolving issues promptly.
• Manage multiple open tickets effectively and build client relationships.

Skills

Windows Server 2012/16/19

Microsoft Exchange/O365

Active Directory Administration

VMware or Hyper-V

Networking fundamentals (DNS, DHCP, Group Policy)

Firewalls

General network troubleshooting

Back-up and restore procedures

Excellent verbal and written communication

Logical problem-solving skills

Education

2-3 years’ experience as a 2nd Line Engineer

Job description

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Are you a 2nd Line Engineer looking for a new challenge role? This fast-growing IT Support and Managed Services Provider, based outside of Chorley, is seeking strong 2nd line engineers to join the team.

Great opportunities for growth and an excellent career path within the company.

As an IT Managed Service Provider, there will be numerous opportunities to gain hands-on experience with various technologies.

Our client has a diverse and loyal client base across many sectors and aims to expand the team with an experienced Microsoft-focused IT professional who can deliver affordable, friendly, and effective support.

Experience, Knowledge & Skills required:

• Minimum 2-3 years’ experience as a 2nd Line Engineer within a Managed Service Provider environment
• Solid knowledge of:
  • Windows Server 2012/16/19
  • Microsoft Exchange/O365
  • Active Directory Administration
  • VMware or Hyper-V
  • Networking fundamentals including DNS, DHCP, Group Policy
  • Firewalls
  • General network troubleshooting
  • Back-up and restore procedures
• Full UK Driving License
• Excellent verbal and written communication skills, typically over the phone and email
• Good organizational skills and the ability to seek assistance when needed
• Logical problem-solving skills
• Ability to follow Helpdesk procedures and seek advice when unsure

Main Duties of the role:

As a competent 2nd Line Engineer, you will provide IT consultancy services to a range of clients.

You will support clients promptly in line with support contracts.

Your responsibilities include providing reactive and proactive technical support and incident management, such as:

• Monitoring and maintaining systems and networks
• Installing and configuring systems
• Diagnosing hardware and software faults
• Resolving technical and application issues via phone, email, or in person
• Guiding clients through troubleshooting steps
• Refitting and replacing client hardware
• Supporting updates and rollouts for client applications, including user training as needed
• Working to SLAs
• Managing multiple open tickets effectively
• Building good relationships with clients

In return, we offer an exciting career in a growing company with a salary up to £28k, along with benefits including pension, parking, and ongoing training.