2nd Line End User Support Engineer – Trading Floor

Caspian One; Greater London; On-site; GBP 52,000 - 76,000; Full time

Job summary

Caspian One in London is seeking an End User Support Engineer to play a key role in supporting the launch of a brand-new London office for a major hedge fund. You will become a primary support contact for a fast-paced trading and operations environment, helping deliver an effective technology experience for end users while supporting a major office move and expansion.

This role requires hands-on technical support across Windows, macOS, Linux, iOS and Android, strong AD/DNS/DHCP, VPN and AV

Qualifications

• 6+ years of End User Support / Desktop Support experience at 2nd line level.
• Experience supporting Windows, macOS, Linux, iOS and Android in enterprise environments.
• Experience with hedge funds or financial services is beneficial.
• Strong knowledge of AD, DNS, DHCP, Exchange, TCP/IP, VPN.
• Experience with AV/meeting room tech like Teams, Zoom, WebEx.

Responsibilities

• Provide 1st and 2nd line end-user support across Windows, Mac, Linux, mobile devices.
• Investigate and resolve issues affecting trading floor users and business-critical systems.
• Manage incidents and service requests via ticketing system, email and direct user engagement.
• Troubleshoot hardware like monitors, headsets, phones, docking stations.
• Support software installation, upgrades and application troubleshooting.
• Assist with office move, change and deployment activities.
• Provide meeting room and AV support, including video conferencing.
• Take ownership of incidents through to resolution and escalate as needed.
• Respond effectively to major incidents and business continuity situations.
• Deliver a high-touch support experience to senior stakeholders and business users.

Skills

Ownership

Communication

Prioritisation

Calm under pressure

Tools

Active Directory

DNS

DHCP

Microsoft Exchange

VPN

MDM

Video Conferencing

Job description

Caspian One in London is seeking an End User Support Engineer to play a key role in supporting the launch of a brand-new London office for a major hedge fund. You will become a primary support contact for a fast-paced trading and operations environment, helping deliver an effective technology experience for end users while supporting a major office move and expansion.

This role requires hands-on technical support across Windows, macOS, Linux, iOS and Android, strong AD/DNS/DHCP, VPN and AV