2nd Line Desktop Support Engineer

Babcock International; Gillingham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Employee discounts

Health benefits

Job summary

Babcock is seeking a 2nd Line Desktop Support Engineer to join the Corporate Services IT team in Chatham, Kent. You will deliver responsive, reliable IT support to colleagues and work across modern workplace technologies and end-user computing.

Day-to-day, you will handle 2nd line issues, assist with device builds and migrations, and maintain documentation. A full-time, permanent role offering competitive salary and benefits.

Qualifications

• Proven experience in a Technical Support or 2nd Line Support role.
• Strong troubleshooting and diagnostic skills across Microsoft technologies.
• Experience with Windows 10/11 desktop and laptop environments.

Responsibilities

• Provide 2nd line desktop support across laptops and end-user devices.
• Resolve hardware, software, networking and access issues.
• Support Microsoft 365 apps and services including Outlook, Teams, OneDrive & SharePoint.

Skills

2nd line support

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Endpoint management

Hardware troubleshooting

Documentation

Education

Microsoft Qualifications

CompTIA

Tools

Microsoft 365

Active Directory

Entra ID

Endpoint management

Job description

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2nd Line Desktop Support Engineer

Location: Medway, GB, ME4 4UG

Onsite or Hybrid: OnSite

Job Title: 2nd Line Desktop Support Engineer

Location: Chatham, Kent

Compensation: Competitive Salary + Benefits

Role Type: Full time / Permanent

Role ID: SF76982

Keep critical systems running and help colleagues perform at their best

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Desktop Support Engineer at Chatham, near Maidstone, Kent.

We're looking for a customer-focused IT professional who thrives on solving problems, supporting users and delivering

an excellent technology experience. This is an exciting opportunity to join our Corporate Services IT team, where you'll provide vital technical support across a diverse technology estate. Your expertise will help keep our people connected, productive and secure, supporting a business that delivers critical services across defence, aerospace and engineering.

The role

As a Desktop Support Engineer, you'll play a key role in delivering responsive and reliable IT support to colleagues across the business. Working within a collaborative and supportive team, you'll tackle a wide range of technical challenges while developing your skills across modern workplace technologies, Microsoft services and end-user computing. Every day will bring new opportunities to make a meaningful impact while building your career in a purpose-driven organisation.

Day-to-day, you’ll be required to:

• Provide 2nd line technical support across desktops, laptops and end-user technologies.
• Investigate and resolving hardware, software, networking and user access issues.
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive and SharePoint.
• Install, configuring and maintaining devices including laptops, desktops, printers and mobile devices.
• Maintain accurate documentation, asset records and technical knowledge articles.

This role is full time, 37.5 hours per week and is based at Chatham, Kent.

Essential experience of the 2nd Line Desktop Support Engineer

• Proven experience in a Technical Support, Service Desk or 2nd Line Support role.
• Strong troubleshooting and diagnostic skills across Microsoft technologies.
• Experience supporting Windows 10 and Windows 11 desktop and laptop environments.
• Experience supporting Microsoft 365 applications and services, alongside knowledge of Active Directory, Entra ID and endpoint management solutions.
• Experience with hardware deployment, device builds and user migrations.

Qualifications for the 2nd Line Desktop Support Engineer

• Microsoft Qualifications
• CompTIA
• Full UK driving licence and willingness to travel between sites.

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) .

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Flexible working – we give people more options to better integrate their work and personal life, whilst ensuring that business needs are met
• A dynamic working environment

Babcock

We’re Babcock — a global FTSE 100 organisation with over 29,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident, committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

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