IT Customer Support Specialist

Babcock International; Quarrington; Hybrid; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Pension with life assurance

Digital GP

Aviva DigiCare+

Employee shopping portal

Special paid leave for Reservists

Holiday trading benefits

Be Kind Day

Job summary

Babcock International is hiring an IT Customer Support Specialist to join the RAF Cranwell training environment. You will provide second-line IT support, assist trainees, instructors and staff, and help ensure reliable technology across the programme.

Based onsite at RAF Cranwell, you will manage IT hardware, AV equipment, and inductions for new starters, while maintaining strong relationships with internal and external stakeholders.

Qualifications

• Experience providing second-line IT support.
• Experience supporting users within a Microsoft Windows environment.
• Strong customer service and communication skills, both written and verbal.
• Ability to build effective relationships with internal and external stakeholders.
• Commercial awareness and an understanding of customer-focused service delivery.

Responsibilities

• Providing second-line IT support and acting as an escalation point for local IT operational issues.
• Supporting military trainees, instructors and customer stakeholders to deliver a positive user experience.
• Managing and maintaining IT hardware, telecommunications and audio-visual equipment across the training environment.
• Delivering IT inductions and preparing equipment for new starters joining the programme.
• Configuring and deploying IT equipment to support training facilities, classrooms and operational requirements.

Skills

Second-line IT support

Windows environment

Customer service

Communication skills

Stakeholder management

Job description

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IT Customer Support Specialist

Location:

Nottingham, GB, NG34 8HB

Onsite or Hybrid: OnSite

Job Title: IT Customer Support Specialist

Location: Sleaford, Lincolnshire

Role Type: Full time / Permanent

Role ID: SF76980

Help keep military flying training connected, supported and mission-ready

At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as an IT Customer Support Specialist at RAF Cranwell, near Sleaford, Lincolnshire.

The role

As an IT Customer Support Specialist, you'll be at the heart of delivering critical IT services that support the UK Military Flying Training System. Acting as a key link between Ascent, Babcock Aerospace and Babcock's internal IT providers, you'll help ensure that trainees, instructors and support staff have the technology and systems they need to succeed.

Day-to-day you'll be required to:

• Providing second-line IT support and acting as an escalation point for local IT operational issues.


• Supporting military trainees, instructors and customer stakeholders to deliver a positive user experience.


• Managing and maintaining IT hardware, telecommunications and audio-visual equipment across the training environment.


• Delivering IT inductions and preparing equipment for new starters joining the programme.


• Configuring and deploying IT equipment to support training facilities, classrooms and operational requirements.

The role is based onsite at RAF Cranwell, and the set working times are 37.5 hours per week, Monday to Friday.

Essential experience of the IT Customer Support Specialist:

• Experience providing second-line IT support.


• Experience supporting users within a Microsoft Windows environment.


• Strong customer service and communication skills, both written and verbal.


• Ability to build effective relationships with internal and external stakeholders.


• Commercial awareness and an understanding of customer-focused service delivery.

Qualifications for the IT Customer Support Specialist:

We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. However, a full UK driving licence is required for this role.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) .

What we offer

• Matched contribution pension scheme, with life assurance


• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+


• Employee shopping savings portal


• Payment of Professional Fees


• Reservists in the armed forces receive 10-days special paid leave


• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.


• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock

We're Babcock - a global FTSE 100 organisation with over 29,000 people working together to make a difference.

Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header 'Reasonable adjustments requirement'. We’re committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

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