2nd Level Treasury Infrastructure Systems Support Engineer – FIS Integrity

Free-Work UK; Greater London; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

Free-Work UK in London seeks a 2 Level Treasury Infrastructure Systems Support Engineer – FIS Integrity for a full-time hybrid role. Based in London with partial work-from-home flexibility, you will provide second-line support for FIS Integrity treasury systems and investigate complex incidents.

Responsibilities include monitoring system health, applying patches, supporting upgrades, and coordinating with infrastructure, security, and treasury teams to ensure high availability and audit

Qualifications

• Strong technical support and troubleshooting skills, including second-level incident resolution and root cause analysis.
• Hands-on system administration experience with enterprise environments, particularly in managing and supporting financial or treasury systems.
• Solid understanding of operating systems (e.g., Windows Server, Linux) and related infrastructure components.
• Knowledge of network security principles and practices, including access control, encryption, and secure configuration management.
• Experience with FIS Integrity or similar treasury/financial software is highly desirable.
• Ability to work effectively in a hybrid setup in London, collaborating with cross-functional teams and external vendors.
• Strong analytical, documentation, and communication skills, with attention to detail and a structured approach to problem solving.
• Relevant technical certifications (e.g., Microsoft, Linux, networking, security) and a degree in IT, Finance, or related field are advantageous.

Responsibilities

• Operates monitoring of Treasury-critical processes and ensures cash positioning, payment execution, and cut-off compliance.
• Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes).
• Oversee payment flows across SWIFT, API, EBICS, and bank platforms.
• Validate inbound data (bank statements, market data, trade feeds).
• Execute operational runbooks for failed processes and controlled reprocessing.
• Perform daily checks and controls including cash position validation and transaction completeness.

Skills

Technical support

Troubleshooting

Windows Server

Linux

Network security

Documentation

Communication

Incident management

ITIL

Education

Degree in IT or related discipline

ITIL Foundation (preferred)

FIS Integrity knowledge (desirable)

Tools

FIS Integrity

SQL basics

Job description

2 Level Treasury Infrastructure Systems Support Engineer – FIS Integrity

Role Description

The 2nd Level Treasury Infrastructure Systems Support Engineer – FIS Integrity is a full-time, hybrid role based in London, with the option to work from home part of the time.

The role involves providing second-line technical support for FIS Integrity treasury infrastructure, including investigating and resolving complex incidents, performance issues, and system errors escalated from first-level support.

Daily responsibilities include monitoring system health, maintaining server and application environments, managing integrations, and supporting upgrades, patches, and configuration changes.

The engineer will collaborate with infrastructure, security, and treasury application teams to ensure system stability, compliance, and high availability. The role also includes documenting procedures, creating support knowledge articles, and contributing to continuous improvement of the support processes and tools.

FIS Integrity -Treasury and Risk Management System Support Analyst with 2 Level experience.

Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System.

Must have at least 3 to 5 years experience at supporting 1st / 2nd Line Treasury systems or financial systems support.

The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FIS Integrity.

This is a 2 level implementation and support position.

Qualifications

• Strong technical support and troubleshooting skills, including experience handling 2nd level incident resolution and root cause analysis.
• Hands-on system administration experience with enterprise environments, particularly in managing and supporting financial or treasury systems.
• Solid understanding of operating systems (e.g., Windows Server, Linux) and related infrastructure components.
• Knowledge of network security principles and practices, including access control, encryption, and secure configuration management.
• Experience with FIS Integrity or similar treasury/financial software is highly desirable.
• Ability to work effectively in a hybrid setup in London, collaborating with cross-functional teams and external vendors.
• Strong analytical, documentation, and communication skills, with attention to detail and a structured approach to problem solving.
• Relevant technical certifications (e.g., Microsoft, Linux, networking, security) and a degree in computer science, information technology, or a related field are advantageous.

Operational Platform Monitoring & Treasury Process Assurance

• Ensures uninterrupted execution of Treasury‑critical processes and protection of daily cash positioning, payment execution, and cut‑off compliance.
• Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes)
• Oversee payment flows across SWIFT, API, EBICS, and bank platforms
• Validate inbound data (bank statements, market data, trade feeds)
• Execute operational runbooks for failed processes and controlled reprocessing
• Perform daily checks and controls including cash position validation and transaction completeness

Incident Management & Treasury Service Continuity

• Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations.
• Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact
• Perform structured triage and initial diagnosis
• Resolve standard issues within SLA using approved knowledge base and runbooks
• Escalate complex or cross‑system issues to L3 with full technical and business diagnostic context
• Support major incident management processes and incident bridge calls

Cash, Position & Exposure Data Integrity

• Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision‑making, external reporting, and audit processes.
• Validate transaction, position, balance, and exposure data across Treasury systems
• Identify and resolve discrepancies impacting liquidity confidence and risk accuracy
• Support reconciliation processes and ensure audit‑ready completeness of financial data

Testing & Release Support with Treasury Assurance

• Ensures Treasury readiness and outcome protection for system changes and SaaS releases.
• Support execution of business testing, UAT, and regression testing
• Validate operational outputs resulting from system changes
• Assist in business readiness checks prior to release or cutover

Essential

• 2–5 years’ experience in 1st / 2nd Line Treasury systems or financial systems support
• Understanding of Treasury processes (payments, liquidity, settlements)
• Experience with incident management and ITIL processes
• Strong analytical and troubleshooting skills

Desirable

• Experience in FIS Integrity System
• Basic SQL or data interrogation capability
• Exposure to SWIFT, APIs, and integration technologies
• Experience supporting UAT or testing cycles

Qualifications

• Degree in Finance, IT, or related discipline
• ITIL Foundation (preferred)
• Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable
• A proactive attitude and ability to adapt to a hybrid work environment

This will be a hybrid role with 3 days in the office in Central London.

The salary for this role will be in the range £75K - £95K.