26N/TARI - RIQAS Technical Support Administrator

Randox Laboratories; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Randox Laboratories seeks a Technical Administrator to support the Randox International Quality Assessment Scheme (RIQAS). This office-based role in Randalstown involves data analysis, customer support, and overseeing technical queries.

The successful candidate should be a fluent Polish speaker with a degree in a relevant life science. They will assist in training and maintain the in-house database, ensuring a high standard of customer communication.

Full-time, permanent position with travel required to other sites.

Qualifications

• Fluent Polish speaker is essential.
• Educated to Honours degree level in relevant field.
• Excellent time management, communication, organisational, and computer skills required.

Responsibilities

• Data analysis and report generation for technical queries.
• Maintain the in-house database.
• Respond to customer enquiries via email and phone.
• Provide technical advice and training for RIQAS staff.
• Assist in promoting bespoke products.
• Perform administrative duties for RIQAS programmes.
• Communicate effectively with customers and distributors.

Skills

Fluent Polish Speaker

Excellent time management

Communication skills

Organisational skills

Computer skills (Microsoft Office)

Education

Honours degree in Biochemistry, chemistry, immunology or a life science subject

Job description

Role Overview

Technical Administrator to support the Randox International Quality Assessment Scheme (RIQAS).

Location

Office based at 30 Randalstown Road, Antrim, BT41 4LF. Travel to other Randox sites will be required.

Contract & Working Hours

Full-time, Permanent.

4 x 10 hour days per week. Mostly Monday to Thursday.

Responsibilities

• Data analysis and report generation associated with technical queries from RIQAS Schemes
• Maintenance and upkeep of the inhouse database
• Responding to customer enquiries via email and telephone in a timely fashion
• Providing technical advice and assisting in training of RIQAS staff, Randox Representatives and distributors
• Providing information and assistance in the promotion and development of bespoke products
• Administrative duties involved in forecasting and production of RIQAS programmes
• Providing effective communication with customers, distributors, and other business staff regarding product changes or other information
• Other administrative duties as required

Candidate – Essential

• Fluent Polish Speaker
• Educated to at least Honours degree level in Biochemistry, chemistry, immunology or a life science subject
• Excellent time management, communication, organisational, and computer skills (Microsoft Office packages)
• Ability to work on own initiative and as part of a team
• Ability to demonstrate fast and accurate typing
• Ability to learn and retain information quickly

Candidate – Desirable

• Background in Biological Science
• Previous experience in a technical/customer support role
• Understanding of proficiency testing software

Equal Opportunities

Randox Laboratories Limited is an Equal Opportunities Employer.