24/7 Water Network Controller – Real-Time Ops & Response

Thames Water; Reading; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Performance-related pay

Pension scheme

Health & wellbeing benefits

Cycle to Work

Job summary

Thames Water is seeking a Network Operator to join the Water Control team. You will monitor the water supply system, identify risks, and coordinate responses to ensure uninterrupted service. The role involves using data and technology to maintain water quality and support maintenance projects.

You will work a 6-week rolling shift pattern with 12-hour day and night shifts, including weekends. Benefits include a competitive salary and pension scheme.

Qualifications

• Problem-solving mindset and ability to perform under pressure.
• Strong teamwork and collaboration skills.
• Analytical thinking and data-driven decision-making.
• IT literacy (Word, Excel, Outlook) and adaptability to new digital tools.
• Good numerical and communication skills for liaison with colleagues and customers.
• Familiarity with SCADA and GIS is advantageous but not essential.

Responsibilities

• Monitor and manage the water supply system to identify risks and implement timely solutions.
• Use data and technology to support operational decisions and maintenance projects.
• Provide technical guidance during emergencies to maintain service continuity.
• Assist with emergency response and incident management.
• Weigh information from emails, calls and control room systems to prioritise risks.

Skills

Problem solving

Teamwork

Analytics

IT literacy

Numerical skills

Communication

SCADA familiarity

GIS familiarity

Water networks knowledge

Tools

SCADA

GIS

Microsoft Office

Job description

Thames Water is seeking a Network Operator to join the Water Control team. You will monitor the water supply system, identify risks, and coordinate responses to ensure uninterrupted service. The role involves using data and technology to maintain water quality and support maintenance projects.

You will work a 6-week rolling shift pattern with 12-hour day and night shifts, including weekends. Benefits include a competitive salary and pension scheme.