Urgent Care Coordinator - Permanent(OOH, PT & FT hrs, STW)

NHS Jobs; Telford; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Generous holiday up to 33 days

Pension scheme

Simply Health cash plan

Life Assurance

Free staff parking

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking an Urgent Care Coordinator based at the Telford Headquarters. The role covers a 24/7 service including coordination for the Single Point of Access (SPA) and Out of Hours Urgent Care, with a focus on effective communication and proactive resource management.

You will support clinicians, coordinate shifts, and supervise staff in a busy urgent care environment, ensuring timely access to appropriate care for patients across services.

Qualifications

• Experience in a similar role.
• Excellent communication skills.
• Attention to detail.
• Ability to prioritise workload.
• Caring and empathetic nature.
• A good standard of general education.

Responsibilities

• Be the responsive point of contact for medical, clinical and healthcare professionals, including ambulance service and NHS 111.
• Plan ahead to ensure people and resources are best utilised.
• Assist clinicians to access community health teams.
• Supervise operational staff.

Skills

Experience in a similar role

Excellent communication

Attention to detail

Prioritise workload

Caring and empathetic nature

General education

Education

General education

Job description

About the role

Based in our Telford Headquarters, the Urgent Care Coordinator position is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, combined with a pro-active can-do attitude. The role ranges from being a responsive contact point in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service.

Working Pattern

This role is part of a 24/7 service, with shifts primarily covering weekday overnights, weekends, and bank holidays. Upon application, the established rota pattern will be shared for review.

Because the operation runs 365 days a year, a flexible approach to working hours is required, including days, weekends, overnights and bank holidays.

About you / Responsibilities

You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same. Your day could look something like this:

• Responsive point of contact for medical, clinical and healthcare professionals, including the ambulance service and NHS 111.
• Planning ahead to ensure people and resources are best utilised.
• Assisting clinicians to access community health teams.
• Supervising operational staff.

Key Skills and Experience

• A good standard of general education.
• Experience in a similar role.
• Excellent communication skills.
• Attention to detail.
• Ability to prioritise your workload.
• Caring and empathetic nature.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours.

Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we’re rewarded when we do.

What we offer

• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rated)
• A base rate of £13.63/hr + evening and weekend enhancements of up to £18.40/hr (dependent on shift times)
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance
• Free staff parking

Location

Office based: Grosvenor House, Telford

Additional information

We reserve the right to close this job in the event we receive a sufficient number of applications.

Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Kindly note, that we might require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds.

We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment.

As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs.

Should you require any reasonable adjustments to be made at any part of your application process, please let us know.

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.

Closing date

Friday 20th November 2026 (5pm)

Shrewsbury and Telford Hospital NHS Trust

Shrewsbury and Telford Hospital NHS Trust