24/7 Switchboard & Emergency Communications Operator

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 20,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking a dedicated switchboard operator to join our patient-centred team. You will be responsible for handling a high-volume, 24/7 switchboard service, managing bleep pagers, and directing calls to the appropriate departments with accuracy and courtesy.

As part of the core communications function, you’ll follow standard procedures for emergencies, support frontline teams, and contribute to a reliable, high-quality information flow

Responsibilities

• Provide switchboard service 24 hours a day, 7 days a week.
• Operate bleep pagers and relay information to the appropriate department.
• Carry out emergency procedures and maintain records per procedures.

Job description

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking a dedicated switchboard operator to join our patient-centred team. You will be responsible for handling a high-volume, 24/7 switchboard service, managing bleep pagers, and directing calls to the appropriate departments with accuracy and courtesy.

As part of the core communications function, you’ll follow standard procedures for emergencies, support frontline teams, and contribute to a reliable, high-quality information flow