Switchboard Call Handler - Bank

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 20,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking a dedicated switchboard operator to join our patient-centred team. You will be responsible for handling a high-volume, 24/7 switchboard service, managing bleep pagers, and directing calls to the appropriate departments with accuracy and courtesy.

As part of the core communications function, you’ll follow standard procedures for emergencies, support frontline teams, and contribute to a reliable, high-quality information flow

Responsibilities

• Provide switchboard service 24 hours a day, 7 days a week.
• Operate bleep pagers and relay information to the appropriate department.
• Carry out emergency procedures and maintain records per procedures.

Job description

To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week., Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action. Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures. Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.