24/7 Hospital Switchboard Operator

Cardiff and Vale University Health Board; Leeds; On-site; GBP 21,000 - 25,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is looking for an enthusiastic Switchboard Operator to join the Patient Centred team at Leeds General Infirmary. You will be the first point of contact for patient and NHS employee calls, handling a 24/7 switchboard with weekend and bank holiday shifts.

The role emphasizes patient-facing customer service, good IT skills, and effective communication. Training will be provided to follow standard scripts and ensure accurate call handling across Trust sites.

Qualifications

• Clear spoken and written communication.
• Professional telephone manner.
• Experience in customer-facing roles.
• Ability to follow scripted procedures.

Responsibilities

• Answering and routing patient and staff calls in a busy switchboard.
• Providing accurate information and logging calls.
• Liaising with hospital departments during emergencies.
• Maintaining confidentiality and data accuracy.

Skills

Excellent communication skills

IT skills

Customer service

Telephone handling

Shift work

Education

GCSE English and Maths (C)

Tools

PC/IT literacy

Job description

Leeds Teaching Hospitals NHS Trust is looking for an enthusiastic Switchboard Operator to join the Patient Centred team at Leeds General Infirmary. You will be the first point of contact for patient and NHS employee calls, handling a 24/7 switchboard with weekend and bank holiday shifts.

The role emphasizes patient-facing customer service, good IT skills, and effective communication. Training will be provided to follow standard scripts and ensure accurate call handling across Trust sites.