Technical Operations Engineer (3rd Line)

Spherica; Birmingham; Remote; GBP 40,000 - 45,000; Full time

Benefits offered by this job

22 days basic holiday

Birthday day off

Up to 30 days holiday after 2 years

£20 Birthday Voucher

Enhanced maternity and paternity pay

Employee Assist Program

Job summary

A technology services company in Birmingham is seeking a Technical Operations Engineer (3rd Line) for a full-time role. This entry-level position involves supporting IT infrastructure and networking as part of a 24/7 operational team. Key responsibilities include maintaining strong client relationships and addressing complex technical issues effectively. Benefits include holiday entitlements, a birthday day off, and additional perks for employee wellness and support. Remote work may involve occasional travel to client sites.

Qualifications

• Strong understanding of routing and switching, WAN/LAN technologies.
• Proficient with both physical and virtual firewall solutions.
• Experience in vulnerability management and cyber threat intelligence.

Responsibilities

• Provide daily infrastructure, network, and security support.
• Maintain client relationships and enforce best practices.
• Collaborate with 2nd line teams to resolve complex issues.

Skills

IT infrastructure knowledge

Networking skills

Security principles

Problem-solving skills

Communication skills

Tools

Fortinet SDWAN

Cisco ISE

Cisco Meraki Wi-Fi

SIEM

DLP

Job description

Technical Operations Engineer (3rd Line)

Spherica – Birmingham, England, United Kingdom

Base pay range: £40‑£45K pa DOE (dependent on skills and experience)

Shift Pattern & Working Hours

24/7/365 service with bank holidays. 12‑hour shifts: 7am‑7pm (Day Shift) and 7pm‑7am (Night Shift). DuPont 4‑week rolling rota: 4 Nights / 3 Days Off, 3 Days / 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.

Location

Remote – travel to client sites may be required.

Start Date

Q1 2026

Role Overview

We are an Automation and Innovation IT Managed Service Provider. As a 3rd Line Technical Support Engineer (Technical Operations Engineer), you will be part of a 24/7 operational team working under the DuPont shift pattern, ensuring uninterrupted support and coverage for our clients. This role involves overseeing technical operations, maintaining relationships with high‑profile clients, and ensuring best practices for reliability and security.

Responsibilities

• Provide day‑to‑day support for all infrastructure, network, and security aspects.
• Oversee processes, maintain client and stakeholder relationships, and enforce best practices.
• Collaborate with 2nd line teams and other internal stakeholders to resolve complex issues.

Qualifications

• Strong understanding of IT infrastructure, networking, and security principles, routing and switching, WAN/LAN technologies.
• Proficient knowledge of firewall solutions (physical and virtual), Fortinet SDWAN, Cisco ISE, and Cisco Meraki Wi‑Fi.
• Experience with SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.
• Excellent communication and problem‑solving skills.

Benefits

• 22 days basic holiday
• Additional birthday day off
• Additional holiday day for each service year after year 2, up to 30 days
• £20 Birthday Voucher
• Purchase of additional pension contributions (salary sacrifice)
• Recruitment referral incentive (£200‑£500)
• Expensed eye tests
• Expensed flu vaccinations for onsite workers
• Spherica Wellbeing Services: Employee Assist Program, Gym & Active discounts, retail discount, salary sacrifice schemes including Cycle to Work and Purchase of Leave
• Enhanced paternity pay
• Enhanced maternity pay – with 2 years’ service

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting